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Every customer interaction is an opportunity. Viber Click to Chat makes it effortless for customers to reach you, helping you build deeper connections and drive business growth.In this guide, you’ll learn how Viber Click to Chat works and how you can use it for your business. Read on to learn more.&nbsp;<h2>What is Click to Chat?</h2>Rakuten Viber’s Click to Chat feature allows customers to instantly chat with you on the Viber App.So what is click to chat? Customers who either visit your website or social media can click the chat link and start a conversation without the need to save phone numbers.You can use the Click to Chat feature in a couple ways: Add it in your social media or even add in a button on your website.<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_button_1_ae1042eddf.png" alt="Chat_on_Viber_button (1).png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_button_1_ae1042eddf.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Chat_on_Viber_button_1_ae1042eddf.png 500w," sizes="100vw" width="674" height="187"><h2>Step 1: Create Viber Business Account</h2>To use Rakuten Viber’s Click to Chat feature, you need to set up a <a target="_blank" rel="noopener noreferrer" href="https://help.viber.com/hc/en-us/articles/10738959646621-Small-business-accounts">Viber Business Account</a> (all free, no payment required).Create your Viber Business account here [Mobile-Only]: <a target="_blank" rel="noopener noreferrer" href="https://vb.me/JoinViberBizAcct">https://vb.me/JoinViberBizAcct</a>&nbsp;<h2>Why Use a Rakuten Viber Chat Link for your Business?</h2><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/ICONS_MOBILE_11_c47dc27c87.png" alt="ICONS-MOBILE-11.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_ICONS_MOBILE_11_c47dc27c87.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_ICONS_MOBILE_11_c47dc27c87.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_ICONS_MOBILE_11_c47dc27c87.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_ICONS_MOBILE_11_c47dc27c87.png 1000w," sizes="100vw" width="19454" height="10315">Note: The Click to Chat link (viber.me) will not work if your phone number is not registered as a Viber Business Account.&nbsp;<h2>Step 2: Create a Viber Click to Chat link for your business</h2>Use the deep link format https://viber.me/&lt;mobile number&gt; where &lt;mobile number&gt; is in international format. This link offers customers a direct way to reach your Viber account.&nbsp;How to format your Viber Click to Chat link:&nbsp;<ul><li>Example (Correct): <a target="_blank" rel="noopener noreferrer" href="https://viber.me/1XXXXXXXXXX">https://viber.me/1XXXXXXXXXX</a><ul><li>If you are in the Philippines, use viber.me/639XXXXXXXXX</li></ul></li><li>Example (Incorrect): <a target="_blank" rel="noopener noreferrer" href="https://viber.me/+001-(XXX)XXXXXXX">https://viber.me/+001-(XXX)XXXXXXX</a></li></ul><h2>Create your Click to Chat link on the Viber App</h2>After setting up your Viber Business Account, your Click to Chat link is readily available in the Business Account Settings. Follow the steps below to get your link from your Viber app.Get your pre-created Click-to-Chat link here [Use Mobile to get]: <a target="_blank" rel="noopener noreferrer" href="https://vb.me/ClicktoChatPage">https://vb.me/ClicktoChatPage</a>&nbsp;<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Business_Infographic_01_55a7de2210.png" alt="Business_Infographic-01.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Business_Infographic_01_55a7de2210.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Business_Infographic_01_55a7de2210.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Business_Infographic_01_55a7de2210.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Business_Infographic_01_55a7de2210.png 1000w," sizes="100vw" width="14816" height="8759"><h2>Add a Viber Chat Plugin to Your Website</h2>You can boost engagement by using official Rakuten Viber branding for your website's chat plugin. Add the button in areas like:&nbsp;<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/ICONS_MOBILE_12_5a25aa3947.png" alt="ICONS-MOBILE-12.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_ICONS_MOBILE_12_5a25aa3947.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_ICONS_MOBILE_12_5a25aa3947.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_ICONS_MOBILE_12_5a25aa3947.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_ICONS_MOBILE_12_5a25aa3947.png 1000w," sizes="100vw" width="19454" height="7796"> Use this logo as an example of how the official Chat on Viber button looks like:<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_icon_08d2331e77.png" alt="Chat_on_Viber_icon.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_icon_08d2331e77.png 156w," sizes="100vw" width="180" height="180"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Chat_on_Viber_button_1_ae1042eddf.png" alt="Chat_on_Viber_button (1).png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Chat_on_Viber_button_1_ae1042eddf.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Chat_on_Viber_button_1_ae1042eddf.png 500w," sizes="100vw" width="674" height="187">Notes for the button:&nbsp;<ul><li>Do not alter the logo: Keep the Viber "Violet" or "White" branding as provided.</li></ul><h2>Create a Click to Chat link with pre-filled message</h2>You can create a link that automatically inserts a message into the user’s message field to help them start the conversation.<ul><li>Format: https://viber.me/&lt;number&gt;?draft=&lt;message template&gt;</li></ul>Replace spaces with %20. For example, We use the phrase "I want to inquire about" below:<ul><li>Example Link: https://viber.me/1XXXXXXXXXX?draft=I%20want%20to%20inquire%20about</li></ul><h2>HTML Code for Viber Click to Chat</h2>To add in SVG Image (for high-resolution display)&lt;a aria-label="Message us on Viber" href="https://viber.me/1XXXXXXXXXX"&gt;&nbsp; &nbsp; &lt;img alt="Message us on Viber" src="ViberButtonViolet.svg" /&gt; &lt;/a&gt;To add in PNG Image (compatible with most versions)&lt;a aria-label="Message us on Viber" href="https://viber.me/1XXXXXXXXXX"&gt;&nbsp; &nbsp;&lt;img alt="Message us on Viber" src="ViberButtonViolet.png" /&gt; &lt;/a&gt;

Help your customers get in touch with just one tap with Viber's new Click-to-Chat feature. Learn more!

How to use Viber Click-to-Chat for your business

Learn about our new feature that makes it easier for customers to connect with your business.

How to use Click to Chat for your business

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