Eng

Viber for Business Messaging, Marketing Campaigns and Chatbots 1

Viber for Business Messaging, Marketing Campaigns and Chatbots 2

Turn chats into ROI

Build a bridge between your business and customer and get closer to your customer than ever

90%

of consumers want to message with businesses

53%

of customers are more likely to buy from a company they can contact via a messaging app

96%

of messages are read within three minutes on mobile devices

Launch your 1-2-1 conversational channel on Rakuten Viber

Benefit from multiple message types to communicate with new and existing customers.

Promotional

Send updates, discounts, vouchers and special offers

Launch new products and services

Re-engage inactive customers

Transactional

Track customer deliveries

Confirm account activation

Send purchase receipts

Conversational

Connect your customer care

Offer your products and services on Viber

Collect feedback and reviews

How it works

Different businesses have different needs, so we offer two integration options compatible with our three message types.

Business Messages

Plug straight into your business

Initiate the conversation and build a deeper connection with your opt-in existing customer base

Combine text, image, files and CTA buttons to express yourself

Guarantee message delivery via SMS fallback for peace of mind

Chatbots

Build a chatbot, then plug it in

Widen your reach and extend the conversation to new and existing customers alike

Customize the user keyboard and use rich media to offer a dynamic and immersive messaging experience

Use automation to qualify and convert your audience into paid customers

Choose the product for your needs

Separately or combined, achieve your potential

Marketing

Transactional

Customer care & sales

Viber Business Messages API

Push tailored offers to customers that opt in to receive your messages on Rakuten Viber

Ensure higher delivery and read rates for your transactional notifications compared to SMS or email

Provide 1-1 answers to customer queries and engage in direct dialogue

Marketing

Transactional

Customer care & sales

Chatbot API

Identify new and existing audience segments to engage and address them customized offers

Reply in real-time to your bot subscriber requests with the information they need: purchase receipts, account setup change confirmations, bank balance statuses and more

Provide your services to your customers directly on Rakuten Viber

Let them read news headlines, use banking services, book tickets, purchase products and more.

Start with Business Messages

If you’re interested in launching your Business Messages channel, here’s what to do

01. CHOOSE PARTNER

Select one of our trusted messaging partners who will walk you through how everything works

02. ACCOUNT SETUP

Your chosen partner will work with you to set up your account on their interface, providing either a self-service platform or a dedicated API to connect to your own CRM system

03. CHAT

Once your customer consents to communications on Rakuten Viber, initiate the discussion

Start with a Chatbot

Rakuten Viber provides a platform for publishing your chatbot. You can create a chatbot yourself — just follow these three easy steps below. Alternatively, speak with our Messaging Partners who can help you build your chatbot.

Work directly with us

We will manually review the application and advise you on next steps, as well as answer any questions about other Viber for Business solutions that might fit your goals and work well with your chatbot.

Work with an official Rakuten Viber partner

Our partners will help you apply for a chatbot, set it up for billing, and get it published fast. They’ll also offer their extensive expertise, counsel, and management.