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Let's talk about how Viber can support your business goals

Viber Business Messages is a messaging solution that enables businesses to send various message types to customers on the Viber app. Whether you want to engage existing customers with personalized offers and deals, share timely information, or provide 24/7 support, Viber Business Messages makes it easy to provide an end-to-end experience in one place.

Brands that want to send Viber Business Messages must set up a verified Business Account. Once verified, your brand profile receives a blue tick and appears in a dedicated business inbox, separate from users’ chats with family and friends. Once you’ve set up a business profile, you can start sending messages to customers who have opted in to receive them. 

What are Viber Business Messages?

Viber Business Messages

Sessions

SMS fallback

TTL (time-to-live)

Encryption in transit

Super app

A suite of advertising products that enable brands to reach Viber’s global audience through targeted placements, rich media formats, and measurable performance across the Viber ecosystem. 

What are Viber Advertising Solutions?

Viber Advertising Solutions

Paid ad placements that appear across Viber’s user interface—such as Chats, Calls, and the More tab—helping brands drive reach, awareness, and engagement among highly active users. 

What are Viber Ads?

Viber Ads

Direct ads

Programmatic ads

Viber Lenses

Viber Stickers

Animations triggered by specific keywords in user chats on the Rakuten Viber app, which offer exclusive brand placement since only one brand can reserve them at a time in each market. 

What are Viber Gems?

Viber Gems

Click-to-message

360 Campaign

Viber Rich Business Communication Solutions

Viber Chatbot

A feature that enables secure, high-quality voice calls between users and verified businesses on Viber. Designed to enhance customer support and streamline communication with a recognizable business caller ID. 

What are Viber Business Calls?

Viber Business Calls

Critical, service-related messages containing account updates, order confirmations, delivery alerts, OTPs, and other essential notifications. Designed for timely, relevant, and secure communication. 

What are Transactional Viber Business Messages?

Transactional Viber Business Messages

Marketing and sales-oriented messages aimed at increasing awareness, customer engagement, and conversions. Used for personalized offers, campaigns, product announcements, and seasonal promotions. 

What are Promotional Viber Business Messages?

Promotional Viber Business Messages

Two-way interactive messages that enable real-time dialogue between a business and a customer. Ideal for support, inquiry resolution, feedback collection, and conversational commerce. 

What are Conversational Viber Business Messages?

Conversational Viber Business Messages

Viber Verification Messages

Viber SecurePlus Messages

Viber List Messages

Rich, swipeable message cards that display multiple products, images, or offers within a single message. Ideal for showcasing catalog items, promotions, and guided browsing experiences. 

What are Viber Carousel Messages?

Viber Carousel Messages

Inbound messages

Messages initiated by a business and sent to customers on Viber. Used for marketing, service notifications, authentication, and ongoing engagement.

Outbound messages

Connections between Viber’s business solutions and Customer Relationship Management (CRM) or Customer Data Platforms (CDP). These integrations enable businesses to synchronize customer data, personalize communication, automate workflows, and measure performance across touch points. 

What are CRM & CDP integrations?

CRM & CDP integrations

Pin-to-top feature

File, photo, and video sharing feature

A chat function allowing users or businesses to respond directly to a specific message within a conversation, improving clarity in communication and helping maintain context in ongoing chats.

Message Reply feature

Auto Reply Message feature

Copy Code feature

CTA button

Business Inbox

Messaging partners

Advertising partners

Viber Ads Manager

Viber Business Messages Account

Viber Business Account

One-time passwords

Viber for Business Glossary

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CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides conversational commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide.&nbsp;CM.com provides a messaging platform for channels such as SMS, Over the Top (OTT), Viber, and voice channels, such as Voice API and SIP.&nbsp;CM.com aspires to let businesses use personalization at scale throughout their whole customer journey, together with a fully integrated payment setup.

CM.com is global leader in cloud software for conversational commerce

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Flomni is an omnichannel platform for automating communications and taking care of customer experience. We help build a convenient communication system in instant messengers, on the website and in mobile apps. We create professional solutions for medium and large businesses in the field of customer service, automation of HR processes and internal corporate support. The tools include AI bots, chatbots, chat-platform and communications via messengers.

AI & Chatbots + Omnichannel platform for customer service in messengers

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Messaggio is a cost-effective B2B supplier for promotional and transactional Business Messaging. Our scalable and developer-friendly traffic processing system enables customers to verify codes, authenticate users, and send any type of notifications to boost customer engagement at low cost using a progressive A2P delivery platform. We offer special prices for transactional services as well as for banks, B2B companies, and SMS providers.

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edna is a leading digital communication solutions provider who is revolutionizing the way organizations connect and converse with consumers. For more than 15 years we have been helping companies to use advanced communication technologies to orchestrate streamlined, programmatic communications over emerging digital channels. Our client base includes leading organizations in Banking, Insurance, Retail, FMCG, Air Travel, Telecom and Hospitality from across the globe.

Leading omnichannel communication provider

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Synermaxx offers customers a complete package of Information and Communications Technology (ICT) solutions across all industries including but not limited to manufacturing, retail, finance, healthcare, logistics, human resource, hotel, food, advertising and education. We are your "one-stop-shop" solutions company in the Philippines.

End-to-end integrated software, internet, mobile and hardware solutions

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LINK Mobility is Europe’s leading provider within mobile communications, specializing in messaging, digital services and intelligent data usage. We offer a wide range of innovative and scalable mobile services across multiple industries, creating valuable digital convergence between businesses and customers, platforms and users.

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

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Megamobile creates various types of bots, from the off-the-shelf solutions to customized applications. Brands can start with the instant responder for frequently asked questions, to product features, recommendations, schedulers, gamified engagement, promo with raffle and instant win, mCommerce and more. The bot comes with a customized Content Management System to allow brands to get the bot analytics to better understand their audience.

Customized bot development and analytics tools

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ViHAT helps optimize all communication channels from business to customers through SMS, Viber, Zalo, Voice Marketing, VoIP PBX systems, and Contact Center integrating CRM to manage customers on multi-channel and multi-device, with a simple system at low cost.

Optimizing communication channels, from businesses to customers

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IMEDIA established in March 2012, is an enterprise operating in the field of general commerce, specializing in providing value-added services on telecommunications platforms, online payment and E-logistics. With more than 10 years of development, IMEDIA is currently a leading provider of telecommunications products and services, digital goods utilities, digital advertising.

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

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Yuboto is a mobile marketing and Voice over IP telecommunications provider with international activity. Our mobile marketing services portfolio provides businesses and organizations with all the necessary tools and channels to grow their audience and increase conversions. Some of these services are: SMS, Viber Business Messages, Email, Marketing Automation and Chatbots. We provide our customers with real time communication options across multiple channels and extensive performance analytics. We take pride in our customer base that consists of large and established enterprises across the globe.

Omnichannel Messaging Platform for effective marketing communication

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With tyntec’s platform-agnostic Conversations API, tyntec customers can access the world’s most popular chat apps without switching to a new software solution or UI.&nbsp; Building on its enterprise communications expertise, tyntec provides powerful features such as SMS-fallback to ensure global ubiquity, configurable communication profiles to enable effortless switching to different channels, and Germany-based data-centers for compliance requirements and reporting data. You can bring your own number (landline and toll-free as well). We are able to onboard within 48 hours.

Connecting businesses with their customers on Viber, powering secure, private interactions 

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Vonage make communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

Communications APIs, unified communications and contact centers

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Route Mobile Limited (RML) is a publicly listed company leading CPaaS provider, catering to Enterprises, OTT players and Telecom operators. Our product portfolio includes Business Messaging, Voice, Email &amp; SMS firewall solutions along with highly scalable cloud infrastructure, &amp; world-class security for creating an omnichannel experience &amp; simplifying customer communication. Our diverse enterprise client base includes Social Media, Tech giants, BFSI, E-Com, Retail, FMCG &amp; Travel brands. Our HQ is in Mumbai, India, &amp; we have a global footprint in the APAC, MENA, Europe &amp; the Americas.

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

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Akton Communications offers a product portfolio as comprehensive as our customer list, which includes almost every active and notable business player in the Central &amp; South Eastern Europe regions - regardless of business sector. We offer Viber Business Messages, A2P Messaging &amp; Voice services with direct routes, data services, co-location and other data center services. Akton group is a regional communications enabler with over 28 years of experience and both telco licenses and infrastructure in all the countries of the Adriatic Region.

Strengthen your position with Viber messaging for better business with your customers

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Chatbots.Studio help businesses acquire and serve customers in a cost effective way, leveraging Viber capabilities.&nbsp;We can help you to build a winning customer journey in Viber.

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8x8 CPaaS APIs empower workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. On the real-time cloud communication front, we let businesses communicate with their customers efficiently by leveraging on enterprise Messaging (SMS and Chat Apps), Video and Voice solutions.

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

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July Group and July Tech are a team of CRM, loyalty and digital experts.&nbsp; Clients include X5, Sber, KFC, Pandora, Spar, Burger King, Visa, M.Video, Kari, Comfy, HCFB, Rosneft, Varus and OBI. Today, the team manage Viber chatbots with up to 1.2M+ subscribers. We work with numerous verticals with a focus on retailers and FMCG brands. If you want to reach new and existing clients to grow their loyalty and support sales – we can help.

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

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RoboRobo has grown from a StartUp studio, so we have a tremendous amount of experience in custom development, graphic design, and UX research. We design our bots with huge self-devotion to grant future users the best experience. Thanks to all of these, our chatbots have received more than 51 million messages from more than 1 million users.

Creating chatbots that people actually love!

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No Limit has worked with Viber on multiple chatbot projects. The chatbots range in functionality and usage. Most of them are developed for marketing purposes for different brands. We are often combining marketing purpose with useful functionality for the users, like reminders, quizzes, and games. Lately, we are developing concepts for using the chatbot as a CRM service for both private and public usage. The chatbots have basic response features and have a variety of options for information gathering of real-world data. They also have web crawling capabilities utilizing the latest technologies.

Software development company from UI/UX & Design to product development and IT consulting

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Maxsoft's mission is to help customers to create their dream products by reducing time and costs. We are establishing trustful partnerships and are dedicated to resolve intractable problems by minimizing the risk and simplifying complexity. We are motivated to accelerate your growth and to help you straighten your positions in the market by bringing quality and complete solutions and services.

Software development company specialising in web, mobile, chatbot and tech consulting

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ADA is a data and artificial intelligence company that designs and executes integrated digital, analytics, and marketing solutions. Operating across 9 markets in South and Southeast Asia, ADA partners with leading brands to drive their digital and data maturity, and achieve their business goals. We are anchored on the following main services, with our Viber services available in Bangladesh and Sri Lanka: 1. Providing business insights, data enrichment, and advanced analytics. 2. Understanding the consumer mindset and designing data-driven creative marketing strategies 3. Executing end-to-end digital marketing solutions for growth hacking, funnel optimisation, and goal optimisation&nbsp;Bangladesh&nbsp;PIC: <a href="mailto:ishrak.ahmed@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Ishrak Ahmed</a>Director: <a href="mailto:shakil.farhan@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Shakil Farhan Mithun</a>&nbsp;Sri Lanka :PIC: <a href="mailto:janith.gamage@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Janith Gamage</a>Director: <a href="mailto:ruzni.izath@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Ruzni Izath</a>

Designing and executing integrated digital, analytic and marketing solutions

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Personik is an employee communication platform that allows HR departments to make their processes available to desk-less workers. It’s provides AI-powered digital employee assistant that works on employees' smartphones, connects to the existing corporate systems and digitalizes all communications between HR and workers.

Communication platform to keep in touch with your frontline employees

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Botmother allows you to create a bot with no programming knowledge required. Come up with a bot scenario, choose the necessary components, and connect them in the visual editor. Write the bot logic once, and it will work equally well on all platforms: Viber, Facebook, Telegram, WhatsApp, VKontakte, and Odnoklassniki. Your customers will be able to communicate with your bot wherever they want. The features of Botmother allow you to send newsletters, Chat with customers, analyze every customer, accept payments right in the bot, collect statistics and make the bot more functional via API or special services.

User-friendly chatbot builder for popular messengers, without programming knowledge

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Pipe is visual Viber chatbot development platform for building Intelligent chatbots without programming skills.

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Linbots works with customers to make tailor-made chatbots. We will help you shape your vision and the opportunity to test it before it’s official release. We are experienced in developing systems which communicate with people and we could offer you advice on how to structure automated conversations with your clients in the best possible way.&nbsp;If you want to change something on your bot or you need support, we are here to help you.&nbsp; Recent clients include WWF, EXIT Festival and Khan Academy.

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

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Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks.

Infobip is a global leader in omnichannel communication

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East Magic Media provides integrated solutions with diversified offerings across advertising sales, marketing, branding and production. Other services include: Media Monitoring, Reporting, Surveying, Social Media Channels Management, Digital Channels Management, Creative Design (Graphic/Motion Graphic), Video/Audio/Music Production, Executive Production, Production Management, TV Shows &amp; Programs, Photography/Videography, Web &amp; App Development, Printing Materials, Production &amp; Supply.

Integrated solutions provider from advertising sales, marketing, branding to production

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Robo Lab's solutions have reached over 20 million unique users via chatbots, chat extensions and games.&nbsp; We provide the following chatbot services: planning and analysism, concept and design, prototyping, development of in-app solutions (e.g. Viber games), implementation of external services (connect your solutions with Viber), intuitive admin and analytics panels, managed hosting and technical support. Being a 360 agency, we can design and develop any additional materials in your campaign: visuals, Viber stickers, promo animations and web games.

360 agency building Viber chatbot solutions

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GMS is the AI communications solutions partner for Mobile Network Operators and Enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers.&nbsp;&nbsp;

International messaging service provider for mobile operators and enterprises worldwide

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Multichat.ai allows you to scale your business on Viber with our hybrid chat solution. Create your conversational marketing campaign, semi-automated support or simply integrate with external services (such as payment) for a full customer or fan experience. Build engaging, interactive tools and games inside your messaging experience, support the communication of brands or e-commerce stores and track your data and analytics on the go.

Hybrid Chat, Conversational Marketing and Customer Automation

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Apifon is a technology company that develops and offers business messaging services. Through the Apifon platform businesses can grow their audience, create multichannel messaging campaigns, measure their performance and enable marketing automations to increase revenue and improve customer experience. It maintains offices in Greece (Thessaloniki &amp; Athens), Spain (Madrid) and Cyprus. To date, Apifon has established a solid customer base of more than 2,500 customers around the world and it has been trusted by large enterprises such as Google, IBM, Easygroup, L'Oréal, Shell Energy, Eni Group, Delhaize Group and numerous banks.

Grow your audience, engage your customers, automate your messages - across multiple channels

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Fasttrack's platform includes a wide range of services, including:&nbsp;- a visual constructor for omnichannel service bots including integration bus and microservices- multiple marketing funnel scenarios in parallel with service bots- multichannel chat centers with support of automation scenarios- knowledge base and scripts- operational CRMs supporting trouble tickets- lead forms and tasks- broadcasting to user segments- web landings and widgets- a content management module with flexible content objects, supporting statuses and actions- an inbuilt ecommerce solution and AI

Platform to automate marketing, ecommerce, service operations and support in messengers

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Kyivstar is the number one Ukrainian Telecom Operator, operating for 23 years with over 25 million subscribers. The company provides communications and data services based on a broad range of mobile and fixed-line technologies, including 3G and 4G. The Company is a business-unit of VEON - one of the world’s largest integrated telecommunications company, headquartered in Netherlands, with the shares quoted on NASDAQ, New York and Euronext, Amsterdam. Kyivstar is recognized as the largest taxpayer in telecom market, one of the best employer as well as a socially responsible Company.

#1 Ukrainian Telecom Operator with over 25 million subscribers

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Unlock instant access to dynamic customer interactions through VIBER, SMS and EMAIL via our cutting-edge online portal, API's and CRM integrations. As Viber's leading partner in the Philippines, we'll get you up and running in no time with Viber's newest features including Viber Video blasting and Viber Ads. Based in Asia Pacific? We've got you covered! With offices in the Philippines and Hong Kong, local customer support and competitive prices, we offer global reach with a strong Asia Pacific focus. We support all industry verticals including banking, finance, online commerce, logistics, casinos, hospitality and retail.

Viber's #1 Business Messaging partner in the Philippines

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Dexatel is an omnichannel solution provider in the Cloud Communications industry established in 2014. The company provides a wide range of services, including a personalized cloud communication dashboard, flexible programmable SMS API, omnichannel communication solutions like Viber, RCS and Verified SMS. The Dexatel Platform is custom-made, where businesses can fulfill their communication needs directly - online, or simply automate via a seamless API integration; making Dexatel the go-to-company. The Dexatel Platform provides flawless communications that is enriched with user-friendly features, including two-way messaging and auto-replies.

Omnichannel solution provider in the Cloud Communications industry

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TurboSMS has been operating in Ukraine since 2006 and since 2013 it has been part of the Mobizon group of companies with offices in Ukraine, Kazakhstan and Germany. We are a Viber and SMS messaging service with the ability to send via web interface and connect via HTTP API. We will be glad to cooperate and ready to offer our customers quality service.

Viber and SMS messaging service provider with web interface and via API

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SMS-Center was founded in 2003, providing a professional transfer service for Viber, SMS and other types of messages with a simple integration through API by HTTP, SOAP, SMTP and SMPP, allowing customers to use developed plugins and ready-made libraries in 18 languages of programming. Direct connections to operators and providers allow sending messages without delay, anywhere in the world. Clients' data is stored securely on company servers with a high degree of confidentiality. The system for countering DDos is configured on servers. The main data center complies with the Tier III + class.

SMS Centre provides a professional omni-platform for business tasks

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MessageBird’s platform allows businesses to send and receive messages, automate communication flows, and delight customers. Giving your business a standardized workflow to send, read, and respond to every message, the MessageBird platform enables marketers to build messaging-based nurture journeys, sales teams to seamlessly engage leads as rapidly as you get them, and support teams to help your customers on the communication channels, like Viber, they prefer to use. Each of these efforts can be enhanced and automated with our drag-and-drop tools and AI powered insights and responses.

Omnichannel communication platform for modern businesses to delight customers

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M-STAT&nbsp; has been a major technology provider specializing in Mobile Business Messaging Services and Native Applications for more than two decades. We offer high-quality and innovative services to companies and brands that want to have direct and effective communication with their audience.In the field of Business Messaging, we have embraced a holistic approach providing a cutting-edge Messaging platform that offers multiple channels such as SMS, Viber, E-mail, Push Notifications, RCS, and Chatbots. Messaging services have been designed &amp; developed internally by the specialized R&amp;D department.Our long experience in the industry, paired with active listening to the customers' needs, has been instrumental in our quick response to the latest global market requirements.We are proud to serve our clientele all around the globe!

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

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The Mobile Banking and Internet Banking platforms developed by F1Soft are currently used by over 90% of the banks in Nepal serving in excess of 16M people. The systems contribute to nearly 80% of the total digital payments in Nepal.&nbsp;The company’s efforts in FinTech innovation have been duly recognized by various national and international bodies including the 2014 International Business Awards (Bronze), 2013 FNCCI Service Excellence Award and the 2012 Red Herring Top 100 Asia Award. In 2017, F1Soft was recognized as Nepal’s Highest Tax Payer (IT Sector) by the Government of Nepal. F1Soft have developed various services such as BankSmart, Foneloan, Fonesavings, bankXp, fonepoints, expressbanking, ccms, Quickbhuktani, Viber banking.

Providing mobile services to banks and financial institutions in Nepal

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CHEQ allows you to level up your internal communications on Rakuten Viber without launching a dedicated IT system in a structured, controlled, and secure manner. We offer an easy-to-operate communication tool for the management, and an easy-to-understand self-service platform for workers, should they be in the office or deskless. Streamline your internal processes by providing a self-service knowledge-base and admin tool. Live analytics provide instant and regular data-based feedback on your company according to certain topics, to analyze your employees’ behavior in a structured manner effortlessly.

Optimised two-way communication between management and employees

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Talk-A-Bot aims to automate and monetize business to human communication. Companies already spend too much time and money on recurring, repetitive communication tasks. We believe that human capital is the most valuable asset of any corporation, as only people can conduct creative tasks. By automating communication, we turn digital business conversations into secure, app-like services for both customers and employees. By creating meaningful conversations, we change your company’s internal and external communication to a fast, effective and a simply better experience.

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

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SMS traffic is one of the biggest companies on the business communication market in Russia and CIS. Our platforms have sent more than 17 billion messages for the year 2020. SMS Traffic is member of GSM Association and official partner of mobile operators, Rakuten Viber, Mail.ru Group. The company has 3 solutions: 1. SMS Traffic platform is our major solution. It is an SMS Hub that supports all popular protocols, high load and security data.&nbsp; 2. Smart Delivery is a multichannel platform for communication via SMS, Messengers and Social networks 3. Smart Connect is a conversational platform which helps business to interact with their audience &nbsp;

One of the biggest companies on the business communication market in Russia and CIS

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South Telecom is a Digital Service Provider (DSP) that develops and sells advanced technology products and business solutions. We focus on B2B products and have worked with multinational corporations, banks, and finance companies. Our solutions include: WorldfonePBX, An IP PBX that offers a modern, feature-rich IP exchange for businesses Worldfone4X, an omnichannel contact centre that allows users to manage customer journeys through a single interface WorldfoneCall bot services, a self-service customer service option that uses voice interaction, AI, and call/IVR integration, WorldfoneVideoCall Combines an omnichannel contact centre with AI features like face matching, eKYC, and voice biometrics.

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

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zMessenger is a specialized “data driven” digital marketing Agency that helps you to adopt “personalized” marketing communications using consumer data.

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Sinch helps you build valuable relationships by treating customers like friends. Design hyper-personalized conversational messages with customer data, and connect with customers when they want, on the channel they prefer. When you speak directly and meaningfully through trusted channels, everyone wins! Whether you’re looking for the direct utility of a text message, or the immersive experience of personalized video or rich mobile pages, Sinch has the tools you need. Engage successfully with your customers on their terms - creating more trust and more revenue.

A global cloud communications platform for all your mobile marketing needs