CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

June 30 was a very exciting and eventful day for our team. After a <a href="https://www.forbusiness.viber.com/en/blog/post/turning-chats-into-brand-love-viber-live-from-manila/">dynamic media event in Manila</a>, Philippines, we jumped right into our shoptalk with industry leaders: “The Future of Messaging”.&nbsp;The industry landscape: current trends and challenges&nbsp;Our CRO, Cristina Constandache, opened the event by outlining the industry landscape and the latest global and local <a href="https://www.forbusiness.viber.com/en/blog/post/messenger-marketing-top-business-trends-to-watch-in-2022/">trends</a>. The world is becoming increasingly more mobile: in the Philippines alone, <a href="https://datareportal.com/reports/digital-2022-philippines">83% </a>of the total population are social media and chat apps users. People are spending a tremendous amount of time on their phones and expect their apps, including <a href="https://www.forbusiness.viber.com/en/blog/post/whats-next-for-messaging-apps-a-trend-towards-more-features-and-functionality/">messengers, to do more for them</a>: 77% of time users spend on their top 3 apps and <a href="https://www.statista.com/chart/3835/top-10-app-usage/?utm_content=buffer1687b&amp;utm_medium=social&amp;utm_source=pinterest.com&amp;utm_campaign=buffer">50% of that time</a>—in one single app, so each app needs to offer multiple services in one place. In particular, messengers can be the channel of <a href="https://www.forbusiness.viber.com/en/blog/post/staying-connected-with-your-customers-the-rising-importance-for-businesses/">communication with brands</a>: globally, <a href="https://www.attentivemobile.com/state-of-conversational-commerce">71% </a>of consumers want to have convenient access to communication with a business. In APAC, <a href="https://www.genesys.com/resources/state-of-cx-report">69% </a>of consumers prefer using mobile messaging for customer service.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_Messaging_solutions_trends_in_2022_40b975dc17.png"><figcaption>Rakuten Viber Messaging Solutions: Trends in H1 2022</figcaption></figure>Rakuten Viber for Business Solutions for every stage of your marketing funnel&nbsp;&nbsp;Our Senior Global Sales &amp; B2B Marketing Director, Etienne Dupont explained how Rakuten Viber for Business Solutions and <a href="https://www.forbusiness.viber.com/en/blog/post/new-viber-business-features-to-help-brands-succeed-in-2022/">features</a> worked for every stage of a marketing funnel.&nbsp;<ul><li style="text-align:justify;">To build brand awareness, businesses can use <a href="https://www.forbusiness.viber.com/en/marketing-solutions/">Rakuten Viber Advertising Solutions</a>, branded stickers, and viral Rakuten Viber Lenses.</li><li style="text-align:justify;">To influence customer considerations, brands can nurture leads with <a href="https://www.forbusiness.viber.com/en/chatbots/">Rakuten Viber Chatbots</a>, send promotional <a href="https://www.forbusiness.viber.com/en/business-messages/">Rakuten Viber Business Messages</a>, and make themselves easy to find with a Commercial Account (a new feature coming soon).</li><li style="text-align:justify;">Driving conversions through <a href="https://www.forbusiness.viber.com/en/blog/post/conversation-not-monologue-engage-with-your-audience-on-viber/">conversations</a> makes great use of data-driven insights, leverages <a href="https://www.forbusiness.viber.com/en/blog/post/how-to-improve-your-customer-engagement-and-increase-sales-with-personalized-messages/">personalized communication</a> and Rakuten Viber’s rich media capabilities, and is seamless, thanks to 24/7 support and user-friendly features.</li><li style="text-align:justify;">To nurture brand loyalty, Rakuten Viber provides <a href="https://www.forbusiness.viber.com/en/messaging-solutions/">Messaging Solutions </a>that allow managing orders and deliveries, offering convenient post-sales support, and collecting customer feedback.</li></ul><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_for_Business_at_a_glance_dc3952a584.png"><figcaption>Rakuten Viber for Business at a glance</figcaption></figure>Rakuten Viber for Business: what's next?Moty Rokach, our Senior Director, Business Product shared our vision for the future of Viber. He mentioned Rakuten Viber’s plans to create an all-in-one business entity, Commercial Account—a seamless, cost-efficient way to maintain online presence that makes it easy to find, reach, and do business with brands. Rakuten Viber also provides secure and cost-efficient OTP solutions, and is working towards integration with third-party tools that will streamline customer communication and support.<figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Latest_Viber_Business_Messages_features_b5c14a696e.png"><figcaption>Rakuten Viber Business Messages: Latest features</figcaption></figure>How brands succeed with Rakuten Viber for BusinessThen, to illustrate how effective Rakuten Viber for Business can be, our clients presented their own success stories using Rakuten Viber business solutions. Among presenters were:<ul><li>Wence Wenceslao, Digital Hub Lead at Unilever, showcased how Rakuten Viber helped achieve high conversion and effectiveness at scale, thanks to a collaboration with our messaging partner, <a href="https://www.infobip.com">Infobip</a>.</li><li>Raffy Vicente, Commercial Director at QuadX Inc., shared fantastic customer acquisition and unique customer loyalty solutions, powered by Rakuten Viber Messaging Solutions and implemented with the help of our messaging partner, <a href="https://promotexter.com">Promotexter</a>.</li><li>Ariane Nava, PACE Head at Globe, explained how Globe’s Ugnay, a learning platform, leveraged Rakuten Viber Business Messages to provide accessible communications and bite-sized learning materials to their users. In collaboration with our messaging partner, <a href="https://m360.com.ph">m360</a>, Globe has achieved high engagement rates and positive user feedback.</li></ul>Personalizing customer experienceThe official part of the event concluded with a conversation. A panel discussion about the advantages and challenges of personalizing customer experience was moderated by our amazing host, Aziza N. Mondoñedo, and featured:<ul><li>Cristina Constandache, Chief Revenue Officer, Rakuten Viber</li><li>Chris Keys, Director of Product &amp; DPO, ﻿Promotexter</li><li>Cecile Perez Tizon, ﻿﻿﻿Regional Manager APAC, Infobip</li><li>Miko Ignacio, Product Head, m360</li></ul>The Rakuten Viber team was delighted to meet with brands and partners in Manila! Watch the <a href="https://www.youtube.com/watch?v=nVH2V33B9oI">video of the best moments and highlights </a>of the evening below to relive it with us.<figure class="media"><oembed url="https://youtu.be/nVH2V33B9oI"></oembed></figure>If you have questions about the event or would like to learn more about Rakuten Viber for Business solutions, don’t hesitate to <a href="https://share.hsforms.com/12dJLE_P8S9SFBitFV8l1Fw4fpwx">contact us</a>.

Event recap: The Future of Messaging in the Philippines

Discover the latest messaging trends and success stories from Rakuten Viber's event in Manila

Event recap: The Future of Messaging in the Philippines

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