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If the holiday shopping season feels like a sprint and a marathon rolled into one, you’re not alone. Between Black Friday, Cyber Monday, Singles' Day, Christmas sales, and end-of-year clearances, it’s a high-stakes period where every message you send matters. The good news? With Viber Business Messages, you don’t have to shout to be heard—you just need to be smart, relevant, and present.Let’s walk through the real-world challenges brands face during peak shopping periods, how Viber Business Messages help solve them, and the best practices that will elevate your results—not just for a season, but for long-term customer growth.<h2>The problem: Noise, abandonment, and missed opportunities</h2>Every year, the shopping season delivers the same gift to brands: massive opportunity, wrapped in layers of complexity. You’re expected to stand out, stay relevant, and move fast—all while keeping the customer experience seamless. Every brand wants to capitalize on the shopping season, but a few common issues get in the way.&nbsp;<ul><li>One is message overload - consumers face endless promotions, emails, and ads to the point that most of it blurs together.</li><li>Another is cart abandonment, where customers start shopping but hesitate to complete the purchase, either due to distractions or uncertainty.</li><li>And then there’s post-sale silence, where the relationship ends with the transaction instead of continuing into loyalty.</li></ul>Traditional marketing channels often fall short in addressing these pain points in real-time. Emails may go unopened. Social feeds are crowded. SMS can feel intrusive. This is where <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/what-are-viber-business-messages/">Viber Business Messages</a> step in. Not to replace these channels, but to fill the gaps with instant, personalized, and two-way communication.<h2>The solution: Building real connections with Viber Business Messages</h2>Unlike one-way marketing blasts, Viber Business Messages are designed for conversation. They're rich, interactive, and personal, and sent directly on the channel your customers already trust and use daily.Whether you're sending out pre-sale invitations, <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/effective-flash-sale-campaigns-with-viber-for-business/">last-minute flash deals</a>, or order updates, Viber enables you to:<ul><li>reach customers in real time</li><li>personalize offers based on behavior or profile</li><li>create frictionless paths to purchase</li><li>provide timely support throughout the shopping journey</li></ul>This conversational approach doesn’t just help you make a sale, it helps you start a relationship with customers who would otherwise be one-time or seasonal shoppers.<h2>Overcoming shopping season challenges with Viber</h2>Let’s talk through a few of the pain points that come up again and again, and how Viber helps you solve them in a smarter, more human way.First, there’s the problem of low visibility and engagement. You’ve probably spent hours crafting the perfect email campaign, only to see open rates hovering around 15%. Social media algorithms aren’t helping much either and your offers are fighting for attention in a crowded feed.With Viber, you’re not competing with cat videos or ads from five other brands. Your messages land in a trusted, familiar app, and because they’re native to the user experience, people open them. You’re not yelling into a void; you’re having a conversation in a space customers already engage with daily.Next comes the dreaded abandoned cart problem. It's rampant during the holidays when shoppers are browsing on the go, price-checking across sites, or just distracted by 17 tabs and three kids. With Viber, you can reconnect with those customers at just the right moment. You can send a friendly reminder like, “Still thinking about that leather backpack? 🎒 Here’s 10% off if you complete your order in the next hour.” This isn’t a cold follow-up, it’s a helpful nudge that respects the customer’s interest and time.And then there’s customer support overload. During peak season, your team is probably swamped. Calls or emails might get overlooked, responses are delayed, and customer satisfaction starts to dip. Viber Business Messages let you scale your support intelligently. You can route complex queries to live agents or deploy a chatbot with automated responses to FAQs (like return policies or delivery timelines) without forcing customers to switch channels. The result? Faster resolution, lower pressure on your team, and happier shoppers.Finally, consider the often-ignored issue of post-purchase silence. Many brands go quiet once the sale is done. But the truth is, this is when your relationship with the customer begins, not ends. With Viber, you can continue the conversation. Maybe you send a follow-up message like, “We hope you love your new smartwatch! ⌚ Here are some tips to get the most out of it.” Or, “Thanks for shopping with us—here’s a little something for your next order.” These thoughtful touches help turn one-time buyers into long-term customers.In short, Viber Business Messages are designed not just to broadcast, but to build connections. They solve real-world problems by giving you the tools to communicate like a person, not a program, which is what today’s customers are looking for.<h2>Shopping season personas: Which one are you?</h2>Shopping season success can look different for each brand, depending on which phase you decide to invest in. Let’s take a closer look at some of the strategies that have helped capture attention, build trust, and drive revenue during the busiest time of the year.<h3>The early bird</h3>Brands that know their customers well have the advantage of being one step ahead of the game. Leveraging your loyalty base and existing data can help you provide early access to sales or personalized recommendations based on previous purchases.The early birds will use Viber to send pre-sale offers to their most loyal customers before promotions go public, making them feel valued like they’re part of an exclusive club. This might look like a message saying “Our holiday gift sets are live for VIPs only - shop now before they sell out!” to create a sense of urgency and reward.And of course, personalized product recommendations shine during gifting season. Imagine a customer who bought a winter coat last year receiving a message suggesting matching gloves or scarves: “Still loving your coat? 🧣 Check out these new winter accessories curated just for you.” A tactic proven to increase AOV (average order value) and give your brand a more human touch.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Shopping_season_blog_graphics_5_page_0002_a5d7bb9a72.jpg" alt="Shopping season blog_graphics (5)_page-0002.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Shopping_season_blog_graphics_5_page_0002_a5d7bb9a72.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Shopping_season_blog_graphics_5_page_0002_a5d7bb9a72.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Shopping_season_blog_graphics_5_page_0002_a5d7bb9a72.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Shopping_season_blog_graphics_5_page_0002_a5d7bb9a72.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of sending product promotions via Viber Business Messages</figcaption></figure><h3>The right-on-timer</h3>If you don’t get a head start, it’s never too late to join the game. Shopping season is all about timeliness like last-minute deals, catching the last item in stock, and bringing customers back for more just when they thought they had enough. Needless to say, timing is everything when it comes to the early winter months.&nbsp;The <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/effective-flash-sale-campaigns-with-viber-for-business/">real-time flash deal</a> tactic is one of the most powerful ways to stay top-of-mind during weekend shopping frenzies. Sending time-sensitive messages such as, “⏳ 4 hours only! Buy 1 get 1 free on all outdoor gear. Tap to claim your deal.” with interactive buttons can lead to hundreds of customers immediately jumping to your site, skipping any unnecessary friction.Back-in-stock alerts are another high-performing way to increase sales. Let’s say a particular pair of headphones sold out quickly after an initial promo. Once they’re available again, you can instantly notify interested customers with something like, “They’re back! 🎧 Your favorite wireless headphones just restocked. Tap here before they’re gone again.” On Viber, this kind of direct, timely messaging feels helpful, not spammy.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Shopping_season_blog_graphics_5_page_0003_f05caf10c6.jpg" alt="Shopping season blog_graphics (5)_page-0003.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Shopping_season_blog_graphics_5_page_0003_f05caf10c6.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Shopping_season_blog_graphics_5_page_0003_f05caf10c6.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Shopping_season_blog_graphics_5_page_0003_f05caf10c6.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Shopping_season_blog_graphics_5_page_0003_f05caf10c6.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of sending a back-in-stock alert via Viber Business Messages</figcaption></figure><h3>The supportive friend</h3>Flash deals and early bird sales might increase in-the-moment purchases, but what makes customer journeys on Viber unique is the power of proactive support.&nbsp;Instant, two-way conversations make it easier for you to communicate delivery times, product details, return and refund policies, and more <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/viber-chatbots-everything-you-need-to-know/">through a chatbot</a> or an agent. So instead of waiting hours for a reply, customers receive personalized help that’s fast and easy.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Shopping_season_blog_graphics_5_page_0004_e9517f7e60.jpg" alt="Shopping season blog_graphics (5)_page-0004.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Shopping_season_blog_graphics_5_page_0004_e9517f7e60.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Shopping_season_blog_graphics_5_page_0004_e9517f7e60.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Shopping_season_blog_graphics_5_page_0004_e9517f7e60.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Shopping_season_blog_graphics_5_page_0004_e9517f7e60.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of providing two-way customer support on Viber</figcaption></figure><h2>Best Practices for shopping season success with Viber Business Messages</h2>Getting the most out of Viber Business Messages during the shopping season isn’t just about what you say—it’s also about how and when you say it. Here are some tried-and-tested best practices to help your campaigns not only land, but perform.<ol><li>Start early, don’t rush it: Don’t wait until Black Friday to start messaging. Use Viber to build anticipation with teaser messages, sneak previews, or early-access offers for loyal customers. This helps build momentum and avoids overwhelming your audience all at once.</li><li>Segment your audience thoughtfully: Not every shopper is the same. Segment based on behavior (past purchases, browsing history), location, or engagement level. A VIP shopper might appreciate early access, while a new subscriber might need a welcome discount to convert.</li><li>Use pre-filled quick replies and buttons: Reduce friction by giving customers clear paths to take action. Buttons like “Shop Now,” “See More,” or “Claim Discount” drive clicks. Quick replies can streamline communication and make conversations feel more interactive.</li><li>Keep it short and impactful: Attention spans are short during peak season. Your message should be immediately clear: what’s the offer, why should they care, and what should they do next? Add an image or product preview to grab attention and clearly display your offers.</li><li>Personalize whenever possible: Use their name. Reference their recent activity. Mention items they’ve browsed or similar products. Personalization is a way to show that you’re paying attention, which customers appreciate.</li><li>Time your messages strategically: Monitor when your customers are most likely to engage (for example, during lunch breaks, after work, or weekend mornings) and schedule your messages accordingly. Viber’s delivery reports and analytics can help you refine this over time.</li><li>Use rich media wisely: Images, carousels, and even short videos can make your message pop. But don’t overload it because too many visuals can distract from what you’re really offering.</li><li>Automate the basics: Use a chatbot or automated flow to handle FAQs like “What’s your return policy?” or “When will my order ship?” Free up your team to focus on more complex or high-value conversations.</li><li>Respect frequency and avoid fatigue: More isn’t always better. Over-messaging during a busy season can push users to mute or unsubscribe. A well-planned sequence of 2–3 timely messages often performs better than daily updates.</li><li>Test, learn, and adapt: Use A/B testing to try different copy, images, or timings. Viber’s analytics help you quickly see what’s working so you can iterate fast and stay ahead of the curve</li></ol><figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Shopping_season_blog_graphics_2_page_0005_8ac8cfe7ec.jpg" alt="Shopping season blog_graphics (2)_page-0005.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_Shopping_season_blog_graphics_2_page_0005_8ac8cfe7ec.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_Shopping_season_blog_graphics_2_page_0005_8ac8cfe7ec.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_Shopping_season_blog_graphics_2_page_0005_8ac8cfe7ec.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_Shopping_season_blog_graphics_2_page_0005_8ac8cfe7ec.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Best practices for shopping season success with Viber Business Messages</figcaption></figure><h2>Grow more than sales this shopping season</h2>Yes, the shopping season is a big revenue opportunity. But it’s also a brand moment. A time when customer expectations are high, and your responsiveness, personalization, and presence can set you apart.With Viber Business Messages, you're not just sending promotions. You're starting conversations, providing value, solving problems, and making it easier for customers to choose you, again and again. So whether you’re preparing for Black Friday, end-of-year clearance, or gearing up for a holiday gift rush, remember: the best shopping season strategy isn’t the loudest. It’s the most thoughtful, timely, and personal.Make this season your most meaningful and successful one yet. <a target="_blank" rel="noopener noreferrer" href="https://share.hsforms.com/7451889/844b64f4-4c98-4d6b-818f-165a36de8b2f">Talk to us!</a>

Grow your loyalty base, not just sales, this shopping season with Viber Business Messages. Learn more!

Shopping season best practices with Viber Business Messages

Grow customer loyalty during peak shopping season with Viber. Learn how!

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Have you heard of the short attention span pandemic? Today, the <a target="_blank" rel="noopener noreferrer" href="https://economictimes.indiatimes.com/magazines/panache/is-your-attention-span-shrinking-with-every-scroll-new-study-reveals-a-shocking-decline-here-is-how-to-take-back-control/articleshow/121248355.cms">average person can focus on a single screen for just 47 seconds</a>, compared to 2.5 minutes in the early 2000s. On-demand content and experiences have led customers to expect one-click options from shopping to banking and even dating.This shift has led brands to look for more efficient ways to engage and convert customers. And <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/why-brands-need-to-embrace-super-apps/">super apps</a> are becoming central to the entire customer journey. That's why we <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-unveils-carousel-and-list-business-messages/">recently launched</a> a new, creative business message type: Viber Carousel Messages.Designed to enhance product discovery and streamline the purchasing process directly within the chat interface, Viber Carousel messages can be used across industries to drive action.In this blog, we guide you through what this new message type is, how to use it to achieve optimal results, and the steps you can take to get started. Let’s dive in:<h2>What Are Viber Carousel Messages?</h2>Viber Carousel Messages are a new, creative business message type that allows brands to showcase up to 5 rich cards within a single message in the Viber app.<figure class="image"><img style="aspect-ratio:1842/898;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_messages_specs_7af1f865b0.png" alt="viber-carousel-messages_specs.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_messages_specs_7af1f865b0.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_messages_specs_7af1f865b0.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_messages_specs_7af1f865b0.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_messages_specs_7af1f865b0.png 1000w," sizes="100vw" width="1842" height="898"><figcaption>Viber Carousel Message specifications</figcaption></figure>Each card can feature:<ul><li>A product image: Showcase your offerings visually.</li><li>Title and description: Provide concise and compelling information.</li><li>Call-to-action (CTA) buttons: Direct customers to take specific actions, such as "View Details" or "Buy Now."</li></ul><a target="_blank" rel="noopener noreferrer" href="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_Carousel_Messages_Onepager_cb52136d8d.pdf">Download one-pager</a>With Viber Carousel Messages, customers can browse multiple offers within a single message, tap on a CTA to view item details, and click through to complete a purchase directly on your website or app. The ability to power quick customer actions makes them ideal for product collections, seasonal campaigns, and promotions.<h2>Key benefits of using Viber Carousel Messages</h2>Viber Carousel Messages can help businesses:<ul><li>Enhanced customer engagement: Interactive and visually appealing content captures customer attention and encourages interaction.</li><li>Streamlined shopping experiences: Customers can explore multiple products and make purchases without leaving the app.</li><li>Increased conversion rates: Direct CTAs guide customers toward desired actions, reducing friction in the purchasing process.</li><li>Personalized interactions: Tailor carousel content to individual customer preferences and behaviors, fostering a more personalized experience.</li></ul><h2>Top use cases for Viber Carousel Messages</h2>Viber Carousel Messages are a versatile format that can serve a wide range of industries and customer engagement goals. Whether you're promoting products, services, or special offers, the swipeable, interactive card layout gives you more room to tell your story and more opportunities to drive action. Here are some of the most impactful ways businesses are already using them:<h3>Share new arrivals and back-in-stock alerts&nbsp;</h3>Viber Carousel Messages act as your digital shop window, perfect for featuring curated selections like bestsellers, seasonal picks, or new arrivals in a neat, scrollable format. They’re also ideal for letting customers know when a favourite product is back in stock or to showcase exciting new arrivals. Each card links directly to its page, making it easy for customers to browse and buy instantly, tapping into fresh interest as soon as it sparks.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_messages_new_arrivals_3864afdf75.jpg" alt="viber carousel messages_new arrivals.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_messages_new_arrivals_3864afdf75.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_messages_new_arrivals_3864afdf75.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_messages_new_arrivals_3864afdf75.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_messages_new_arrivals_3864afdf75.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of promoting new arrivals using Viber Carousel Messages</figcaption></figure><h3>Drive urgency with flash sales and limited-time offers</h3>Nothing sparks action like a great deal that’s about to disappear. Carousels are perfect for showcasing multiple discounted items or special offers in one go, with clear CTAs like “Only Today” or “Shop Now.” You can even add countdown visuals to amplify that sense of urgency and encourage customers to act fast.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_messages_limited_time_offers_256ba04d66.jpg" alt="viber carousel messages_limited time offers.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_messages_limited_time_offers_256ba04d66.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_messages_limited_time_offers_256ba04d66.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_messages_limited_time_offers_256ba04d66.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_messages_limited_time_offers_256ba04d66.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of sharing limited-time offers using Viber Carousel Messages</figcaption></figure><h3>Help customers compare options and make decisions</h3>Buying decisions often come down to comparing choices side by side. Use carousels to lay out different plans, packages, products, or service tiers clearly. For example, you can highlight key features of each option with simple visuals and “Learn More” or “Subscribe Now” buttons, making it effortless for customers to choose what fits them best.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_messages_bundle_promotions_f075620e29.jpg" alt="viber carousel messages_bundle promotions.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_messages_bundle_promotions_f075620e29.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_messages_bundle_promotions_f075620e29.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_messages_bundle_promotions_f075620e29.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_messages_bundle_promotions_f075620e29.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of sharing bundle promotions using Viber Carousel Messages</figcaption></figure><h3>Personalize promotions and reward loyalty</h3>Your loyal customers want to feel special. Carousels can be used to deliver personalised offers, exclusive discounts, or loyalty rewards tailored to different segments of your audience. For example, show them what they can redeem with their points, or surprise them with member-only perks – building stronger relationships and driving repeat purchases.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_messages_recommendations_d683fa323f.jpg" alt="viber carousel messages_recommendations.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_messages_recommendations_d683fa323f.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_messages_recommendations_d683fa323f.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_messages_recommendations_d683fa323f.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_messages_recommendations_d683fa323f.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of sending personalized recommendations via Viber Carousel Messages</figcaption></figure><h3>Promote add-on services and upgrades</h3>People love extras that make life easier. Use carousels to feature add-on services like roaming packs, device insurance, premium delivery, or entertainment bundles. This not only increases average order value but also helps customers discover offerings they might not have known you had.<figure class="image"><img style="aspect-ratio:1500/844;" src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_carousel_mesages_cross_sell_upsell_eebd34c968.jpg" alt="viber carousel mesages_cross-sell upsell.jpg" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_carousel_mesages_cross_sell_upsell_eebd34c968.jpg 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_carousel_mesages_cross_sell_upsell_eebd34c968.jpg 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_carousel_mesages_cross_sell_upsell_eebd34c968.jpg 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_carousel_mesages_cross_sell_upsell_eebd34c968.jpg 1000w," sizes="100vw" width="1500" height="844"><figcaption>Example of using Viber Carousel Messages fora. cross-sell or upsell campaign</figcaption></figure><h2>Best practices for using Viber Carousel Messages</h2>Effective carousels go beyond aesthetic appeal; they align with your brand identity, capture user attention instantly, and deliver tailored offers that drive action. Below are key best practices to ensure your Viber Carousel Messages are optimized to achieve your campaign goals:<ul><li>Maintain visual consistency (colors, style, branding) across all cards</li><li>Incorporate emojis and visual elements</li><li>Use high-quality photos</li><li>Personalize offers per customer segment</li><li>Keep CTA text clear and action-oriented</li><li>Test and refine your carousels</li></ul><h2>Get started with Viber Carousel Messages</h2>Ready to set up promotions that convert? Here's how to get started with Viber Carousel Messages:<ol><li>Talk to your Rakuten Viber account manager to learn how these messages can align with your business goals.</li><li>Or, set it up through one of our trusted messaging partners — they'll help you build, manage, and optimize your campaigns. &nbsp;</li></ol>

Ready to enrich your business messaging? Find out how our new creative message type can help.

Viber Carousel Messages: Why, when, and how to use them

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In the era of instant communication, customers expect speed, simplicity, and convenience — especially when interacting with brands. And notifications with interactive buttons, quick replies, or polls drive <a target="_blank" rel="noopener noreferrer" href="https://moldstud.com/articles/p-maximizing-app-engagement-through-interactive-push-notifications?utm_source=chatgpt.com">up to 30% higher interaction rates</a> compared to standard alerts.That’s why <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-unveils-carousel-and-list-business-messages/">we recently introduced</a> a new, interactive business message format: Viber List Messages.Designed to streamline customer interactions, Viber List Messages enable brands to gather clear, actionable responses with just one tap.Read on to learn more about this new feature and the different ways you can use it to reach your business communication goals.<h2>What are Viber List Messages?</h2>Viber List Messages are an interactive business message format designed to add efficiency, speed, and high engagement to your customer communication.This new message type streamlines decision-making processes, enabling you to present up to five predefined response options in a single message. Instead of typing a reply, your customers can simply tap an option, and that selection is sent back to your brand as their response.<img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_list_messages_specs_5acbd3e9cd.png" alt="viber-list-messages_specs.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_viber_list_messages_specs_5acbd3e9cd.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_viber_list_messages_specs_5acbd3e9cd.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_viber_list_messages_specs_5acbd3e9cd.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_viber_list_messages_specs_5acbd3e9cd.png 1000w," sizes="100vw" width="1842" height="898">Here’s a quick overview of the key functionalities:<ul><li>Customers can only select one response.</li><li>Responses are sent instantly to the business, enabling fast follow-up or action.</li><li>No need for open-ended typing or confusion — the brand guides the conversation.</li></ul><a target="_blank" rel="noopener noreferrer" href="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_List_Messages_One_pager_ec4e8acac8.pdf">Download the one-pager</a>Whether it’s confirming a booking, choosing a delivery time, or sharing a preference, Viber List Messages make communication faster, clearer, and easier for both parties.Consumers want conversations with brands to feel as natural and friction-free as messaging a friend. While businesses are embracing conversational commerce and chat-based services to help capture input, direct next steps, and keep the conversation moving.<h2>Key benefits of using Viber List Messages</h2>By replacing open-ended questions with structured, tap-to-choose options, brands can speed up conversations and gather consistent, actionable data. Here’s how Viber List Messages can create smarter, faster customer experiences:<ul><li>Improve response rates: Predefined options make it easier for users to reply, and more likely that they will.</li><li>Reduce friction: No typing required. Customers just tap a response.</li><li>Guide the conversation: Brands can steer users toward specific choices or next steps.</li><li>Speed up service: Faster replies lead to quicker resolution and higher customer satisfaction.</li><li>Consistent data: With structured responses, businesses receive clean, uniform input that’s easy to process, resulting in higher efficiency with fewer human errors.</li></ul><h2>Top use cases for Viber List Messages</h2>Viber List Messages are designed to simplify decision-making and remove barriers in the customer journey, all while collecting structured responses that are easy to act on.&nbsp;Here are three key ways you can reduce friction and increase engagement with this new format:<h3>Bookings, orders, and appointments</h3>From confirming a hotel stay to scheduling a bank visit, customers can quickly confirm, reschedule, or upgrade their bookings, increasing efficiency and satisfaction.Examples:<ul><li>Confirm or change delivery or appointment times</li><li>Select room upgrades, service tiers, or add-ons</li><li>Choose store locations, pickup windows, or check-in preferences</li></ul><h3>Post-purchase engagement</h3>Viber List Messages keep customers engaged, even after they’ve completed their purchase, with quick-access options to rewards, reviews, or repeat purchases.Examples:<ul><li>Redeem loyalty points or select rewards</li><li>Leave a review or satisfaction rating</li><li>Reorder frequently purchased items</li></ul><h3>Customer service and support</h3>Whether it's choosing the right support topic, resolving common issues, or following up on a previous issue, customers can get what they need faster and without long wait times by choosing from a pre-defined list of next steps.Examples:<ul><li>Select issue type before speaking with an agent</li><li>Choose preferred return or refund options</li><li>Share feedback with structured post-service surveys</li></ul><h2>Viber List Messages use cases by industry</h2>If you want to go beyond the basics, there are several ways to tailor these messages to your industry or business goal. Here are a few examples:<h3>Retail and eCommerce</h3><ul><li><a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/back-in-stock-alerts-viber-business-messages/">Back-in-stock</a> notifications: When a previously sold-out item becomes available, customers can quickly select their preferred size or color to complete their purchase with fewer steps.</li><li>Returns and exchanges: Simplify the return process by letting customers select the reason for return, preferred resolution (exchange, refund, store credit), and return method.</li></ul><h3>Banking and Financial Services</h3><ul><li>Personalized banking experiences: Guide customers who express interest in a product, such as a loan or credit card, to the appropriate department or representative based on their selected needs.</li><li>Account services and updates: Automate routine tasks by prompting customers to choose from a list of common requests, such as updating contact information, ordering a new card, or setting up direct deposit.</li></ul><h3>Travel and Hospitality</h3><ul><li>Check-in confirmations: Encourage customers to confirm reservations, select check-in times, or request special services such as airport transfers or early check-ins.</li><li>Service selection: Enable guests to select preferred room upgrades, add-on experiences such as spa packages or breakfast, or provide quick feedback during their stay with just one tap.</li></ul><h3>Telecom and Utilities</h3><ul><li>New customer onboarding: Empower new customers to set up their services, such as activating a SIM, setting up voicemail, or linking their account, with a checklist of tasks.</li><li>Bill payment and reminders: Reduce late payments by giving customers quick access to billing options, such as paying now, setting a reminder, or viewing detailed charges.</li></ul><h3>Delivery and Logistics</h3><ul><li>Delivery time and location preferences: Reduce failed delivery attempts and improve operational efficiency by enabling customers to confirm or reschedule delivery windows, choose alternate drop-off locations, or opt for contactless delivery.</li><li>Package tracking options: Make it easy for customers to choose how they’d like to receive tracking updates, whether via message notifications, email, or through a link to a live tracking page, so they can stay informed without needing to ask.</li></ul><h2>Viber List Messages best practices</h2>To make the most impact, your list messages should do more than just deliver information; they should guide, attract, and connect with your audience. That's why it’s important to get the details right. Below, we’ve put together a set of best practices:<ul><li>Keep lists short and focused</li><li>Incorporate emojis and visual elements</li><li>Ensure lists are scannable and easy to comprehend</li><li>Provide clear instructions and guidance</li><li>Consider the context and audience</li><li>Test and refine your lists</li></ul><h2>How to get started with Viber List Messages</h2>Getting started with Viber List Messages is quick and simple:<ul><li>Talk to your Rakuten Viber account manager: They'll help you identify the right use cases and integrate List Messages into your communication flow.</li><li>Set up through our trusted <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/messaging-partners/">messaging partners</a>: Our partners can support everything from template creation to delivery tracking and automation.</li></ul>Aren’t using Viber Business Messages yet? <a target="_blank" rel="noopener noreferrer" href="https://share.hsforms.com/7451889/844b64f4-4c98-4d6b-818f-165a36de8b2f">Talk to us to get started</a>. &nbsp;

Fuel action with real-time insights using Viber's new, interactive business message format. Learn more!

Viber List Messages: Key benefits and examples

Fuel action with real-time insights using Viber's new, interactive business message format

Viber List Messages: Get actionable feedback with just one tap

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What are Viber Gems?

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CM.com is a listed company (Euronext Amsterdam: CMCOM) and provides conversational commerce services from its cloud platform that connects enterprises and brands to the mobile phones of billions of consumers worldwide.&nbsp;CM.com provides a messaging platform for channels such as SMS, Over the Top (OTT), Viber, and voice channels, such as Voice API and SIP.&nbsp;CM.com aspires to let businesses use personalization at scale throughout their whole customer journey, together with a fully integrated payment setup.

CM.com is global leader in cloud software for conversational commerce

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Flomni is an omnichannel platform for automating communications and taking care of customer experience. We help build a convenient communication system in instant messengers, on the website and in mobile apps. We create professional solutions for medium and large businesses in the field of customer service, automation of HR processes and internal corporate support. The tools include AI bots, chatbots, chat-platform and communications via messengers.

AI & Chatbots + Omnichannel platform for customer service in messengers

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Messaggio is a cost-effective B2B supplier for promotional and transactional Business Messaging. Our scalable and developer-friendly traffic processing system enables customers to verify codes, authenticate users, and send any type of notifications to boost customer engagement at low cost using a progressive A2P delivery platform. We offer special prices for transactional services as well as for banks, B2B companies, and SMS providers.

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edna is a leading digital communication solutions provider who is revolutionizing the way organizations connect and converse with consumers. For more than 15 years we have been helping companies to use advanced communication technologies to orchestrate streamlined, programmatic communications over emerging digital channels. Our client base includes leading organizations in Banking, Insurance, Retail, FMCG, Air Travel, Telecom and Hospitality from across the globe.

Leading omnichannel communication provider

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Synermaxx offers customers a complete package of Information and Communications Technology (ICT) solutions across all industries including but not limited to manufacturing, retail, finance, healthcare, logistics, human resource, hotel, food, advertising and education. We are your "one-stop-shop" solutions company in the Philippines.

End-to-end integrated software, internet, mobile and hardware solutions

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LINK Mobility is Europe’s leading provider within mobile communications, specializing in messaging, digital services and intelligent data usage. We offer a wide range of innovative and scalable mobile services across multiple industries, creating valuable digital convergence between businesses and customers, platforms and users.

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

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Megamobile creates various types of bots, from the off-the-shelf solutions to customized applications. Brands can start with the instant responder for frequently asked questions, to product features, recommendations, schedulers, gamified engagement, promo with raffle and instant win, mCommerce and more. The bot comes with a customized Content Management System to allow brands to get the bot analytics to better understand their audience.

Customized bot development and analytics tools

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ViHAT helps optimize all communication channels from business to customers through SMS, Viber, Zalo, Voice Marketing, VoIP PBX systems, and Contact Center integrating CRM to manage customers on multi-channel and multi-device, with a simple system at low cost.

Optimizing communication channels, from businesses to customers

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IMEDIA established in March 2012, is an enterprise operating in the field of general commerce, specializing in providing value-added services on telecommunications platforms, online payment and E-logistics. With more than 10 years of development, IMEDIA is currently a leading provider of telecommunications products and services, digital goods utilities, digital advertising.

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

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Yuboto is a mobile marketing and Voice over IP telecommunications provider with international activity. Our mobile marketing services portfolio provides businesses and organizations with all the necessary tools and channels to grow their audience and increase conversions. Some of these services are: SMS, Viber Business Messages, Email, Marketing Automation and Chatbots. We provide our customers with real time communication options across multiple channels and extensive performance analytics. We take pride in our customer base that consists of large and established enterprises across the globe.

Omnichannel Messaging Platform for effective marketing communication

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With tyntec’s platform-agnostic Conversations API, tyntec customers can access the world’s most popular chat apps without switching to a new software solution or UI.&nbsp; Building on its enterprise communications expertise, tyntec provides powerful features such as SMS-fallback to ensure global ubiquity, configurable communication profiles to enable effortless switching to different channels, and Germany-based data-centers for compliance requirements and reporting data. You can bring your own number (landline and toll-free as well). We are able to onboard within 48 hours.

Connecting businesses with their customers on Viber, powering secure, private interactions 

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Vonage make communications more flexible, intelligent, and personal, to help enterprises the world over stay ahead. We provide unified communications, contact centers and programmable communications APIs, built on the world's most flexible cloud communications platform.

Communications APIs, unified communications and contact centers

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Route Mobile Limited (RML) is a publicly listed company leading CPaaS provider, catering to Enterprises, OTT players and Telecom operators. Our product portfolio includes Business Messaging, Voice, Email &amp; SMS firewall solutions along with highly scalable cloud infrastructure, &amp; world-class security for creating an omnichannel experience &amp; simplifying customer communication. Our diverse enterprise client base includes Social Media, Tech giants, BFSI, E-Com, Retail, FMCG &amp; Travel brands. Our HQ is in Mumbai, India, &amp; we have a global footprint in the APAC, MENA, Europe &amp; the Americas.

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

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Akton Communications offers a product portfolio as comprehensive as our customer list, which includes almost every active and notable business player in the Central &amp; South Eastern Europe regions - regardless of business sector. We offer Viber Business Messages, A2P Messaging &amp; Voice services with direct routes, data services, co-location and other data center services. Akton group is a regional communications enabler with over 28 years of experience and both telco licenses and infrastructure in all the countries of the Adriatic Region.

Strengthen your position with Viber messaging for better business with your customers

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Chatbots.Studio help businesses acquire and serve customers in a cost effective way, leveraging Viber capabilities.&nbsp;We can help you to build a winning customer journey in Viber.

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8x8 CPaaS APIs empower workforces worldwide to connect individuals and teams so they can collaborate faster and work smarter. On the real-time cloud communication front, we let businesses communicate with their customers efficiently by leveraging on enterprise Messaging (SMS and Chat Apps), Video and Voice solutions.

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

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July Group and July Tech are a team of CRM, loyalty and digital experts.&nbsp; Clients include X5, Sber, KFC, Pandora, Spar, Burger King, Visa, M.Video, Kari, Comfy, HCFB, Rosneft, Varus and OBI. Today, the team manage Viber chatbots with up to 1.2M+ subscribers. We work with numerous verticals with a focus on retailers and FMCG brands. If you want to reach new and existing clients to grow their loyalty and support sales – we can help.

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

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RoboRobo has grown from a StartUp studio, so we have a tremendous amount of experience in custom development, graphic design, and UX research. We design our bots with huge self-devotion to grant future users the best experience. Thanks to all of these, our chatbots have received more than 51 million messages from more than 1 million users.

Creating chatbots that people actually love!

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No Limit has worked with Viber on multiple chatbot projects. The chatbots range in functionality and usage. Most of them are developed for marketing purposes for different brands. We are often combining marketing purpose with useful functionality for the users, like reminders, quizzes, and games. Lately, we are developing concepts for using the chatbot as a CRM service for both private and public usage. The chatbots have basic response features and have a variety of options for information gathering of real-world data. They also have web crawling capabilities utilizing the latest technologies.

Software development company from UI/UX & Design to product development and IT consulting

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Maxsoft's mission is to help customers to create their dream products by reducing time and costs. We are establishing trustful partnerships and are dedicated to resolve intractable problems by minimizing the risk and simplifying complexity. We are motivated to accelerate your growth and to help you straighten your positions in the market by bringing quality and complete solutions and services.

Software development company specialising in web, mobile, chatbot and tech consulting

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ADA is a data and artificial intelligence company that designs and executes integrated digital, analytics, and marketing solutions. Operating across 9 markets in South and Southeast Asia, ADA partners with leading brands to drive their digital and data maturity, and achieve their business goals. We are anchored on the following main services, with our Viber services available in Bangladesh and Sri Lanka: 1. Providing business insights, data enrichment, and advanced analytics. 2. Understanding the consumer mindset and designing data-driven creative marketing strategies 3. Executing end-to-end digital marketing solutions for growth hacking, funnel optimisation, and goal optimisation&nbsp;Bangladesh&nbsp;PIC: <a href="mailto:ishrak.ahmed@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Ishrak Ahmed</a>Director: <a href="mailto:shakil.farhan@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Shakil Farhan Mithun</a>&nbsp;Sri Lanka :PIC: <a href="mailto:janith.gamage@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Janith Gamage</a>Director: <a href="mailto:ruzni.izath@ada-asia.com" target="_blank" rel="noopener noreferrer nofollow">Ruzni Izath</a>

Designing and executing integrated digital, analytic and marketing solutions

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Personik is an employee communication platform that allows HR departments to make their processes available to desk-less workers. It’s provides AI-powered digital employee assistant that works on employees' smartphones, connects to the existing corporate systems and digitalizes all communications between HR and workers.

Communication platform to keep in touch with your frontline employees

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Botmother allows you to create a bot with no programming knowledge required. Come up with a bot scenario, choose the necessary components, and connect them in the visual editor. Write the bot logic once, and it will work equally well on all platforms: Viber, Facebook, Telegram, WhatsApp, VKontakte, and Odnoklassniki. Your customers will be able to communicate with your bot wherever they want. The features of Botmother allow you to send newsletters, Chat with customers, analyze every customer, accept payments right in the bot, collect statistics and make the bot more functional via API or special services.

User-friendly chatbot builder for popular messengers, without programming knowledge

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Pipe is visual Viber chatbot development platform for building Intelligent chatbots without programming skills.

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Linbots works with customers to make tailor-made chatbots. We will help you shape your vision and the opportunity to test it before it’s official release. We are experienced in developing systems which communicate with people and we could offer you advice on how to structure automated conversations with your clients in the best possible way.&nbsp;If you want to change something on your bot or you need support, we are here to help you.&nbsp; Recent clients include WWF, EXIT Festival and Khan Academy.

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

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Infobip is a global cloud communications platform that enables businesses to build connected experiences across all stages of the customer journey. Accessed through a single platform, Infobip’s omnichannel engagement, identity, user authentication and contact centre solutions help businesses and partners overcome the complexity of consumer communications to grow business and increase loyalty. With over a decade of industry experience, Infobip has expanded to 70+ offices across six continents. It offers natively built technology with the capacity to reach over seven billion mobile devices and ‘things’ in 190+ countries connected directly to over 700 telecom networks.

Infobip is a global leader in omnichannel communication

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East Magic Media provides integrated solutions with diversified offerings across advertising sales, marketing, branding and production. Other services include: Media Monitoring, Reporting, Surveying, Social Media Channels Management, Digital Channels Management, Creative Design (Graphic/Motion Graphic), Video/Audio/Music Production, Executive Production, Production Management, TV Shows &amp; Programs, Photography/Videography, Web &amp; App Development, Printing Materials, Production &amp; Supply.

Integrated solutions provider from advertising sales, marketing, branding to production

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Robo Lab's solutions have reached over 20 million unique users via chatbots, chat extensions and games.&nbsp; We provide the following chatbot services: planning and analysism, concept and design, prototyping, development of in-app solutions (e.g. Viber games), implementation of external services (connect your solutions with Viber), intuitive admin and analytics panels, managed hosting and technical support. Being a 360 agency, we can design and develop any additional materials in your campaign: visuals, Viber stickers, promo animations and web games.

360 agency building Viber chatbot solutions

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GMS is the AI communications solutions partner for Mobile Network Operators and Enterprises globally. GMS’ deep understanding of MNO and enterprises messaging business, expertise in network protection, and global connectivity set the foundations for GMS to move into the future: AI communications solutions that enable great customer engagement and exceptional customer experiences. Through recent acquisitions, GMS has enhanced its product portfolio with Generative AI and Conversational AI, as well as improved the technical capabilities of GMS CPaaS. The new GMS product offering will help our clients to grow their business, improve operational efficiency and build trust between their brands and their customers.&nbsp;&nbsp;

International messaging service provider for mobile operators and enterprises worldwide

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Multichat.ai allows you to scale your business on Viber with our hybrid chat solution. Create your conversational marketing campaign, semi-automated support or simply integrate with external services (such as payment) for a full customer or fan experience. Build engaging, interactive tools and games inside your messaging experience, support the communication of brands or e-commerce stores and track your data and analytics on the go.

Hybrid Chat, Conversational Marketing and Customer Automation

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Apifon is a technology company that develops and offers business messaging services. Through the Apifon platform businesses can grow their audience, create multichannel messaging campaigns, measure their performance and enable marketing automations to increase revenue and improve customer experience. It maintains offices in Greece (Thessaloniki &amp; Athens), Spain (Madrid) and Cyprus. To date, Apifon has established a solid customer base of more than 2,500 customers around the world and it has been trusted by large enterprises such as Google, IBM, Easygroup, L'Oréal, Shell Energy, Eni Group, Delhaize Group and numerous banks.

Grow your audience, engage your customers, automate your messages - across multiple channels

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Fasttrack's platform includes a wide range of services, including:&nbsp;- a visual constructor for omnichannel service bots including integration bus and microservices- multiple marketing funnel scenarios in parallel with service bots- multichannel chat centers with support of automation scenarios- knowledge base and scripts- operational CRMs supporting trouble tickets- lead forms and tasks- broadcasting to user segments- web landings and widgets- a content management module with flexible content objects, supporting statuses and actions- an inbuilt ecommerce solution and AI

Platform to automate marketing, ecommerce, service operations and support in messengers

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Kyivstar is the number one Ukrainian Telecom Operator, operating for 23 years with over 25 million subscribers. The company provides communications and data services based on a broad range of mobile and fixed-line technologies, including 3G and 4G. The Company is a business-unit of VEON - one of the world’s largest integrated telecommunications company, headquartered in Netherlands, with the shares quoted on NASDAQ, New York and Euronext, Amsterdam. Kyivstar is recognized as the largest taxpayer in telecom market, one of the best employer as well as a socially responsible Company.

#1 Ukrainian Telecom Operator with over 25 million subscribers

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Unlock instant access to dynamic customer interactions through VIBER, SMS and EMAIL via our cutting-edge online portal, API's and CRM integrations. As Viber's leading partner in the Philippines, we'll get you up and running in no time with Viber's newest features including Viber Video blasting and Viber Ads. Based in Asia Pacific? We've got you covered! With offices in the Philippines and Hong Kong, local customer support and competitive prices, we offer global reach with a strong Asia Pacific focus. We support all industry verticals including banking, finance, online commerce, logistics, casinos, hospitality and retail.

Viber's #1 Business Messaging partner in the Philippines

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Dexatel is an omnichannel solution provider in the Cloud Communications industry established in 2014. The company provides a wide range of services, including a personalized cloud communication dashboard, flexible programmable SMS API, omnichannel communication solutions like Viber, RCS and Verified SMS. The Dexatel Platform is custom-made, where businesses can fulfill their communication needs directly - online, or simply automate via a seamless API integration; making Dexatel the go-to-company. The Dexatel Platform provides flawless communications that is enriched with user-friendly features, including two-way messaging and auto-replies.

Omnichannel solution provider in the Cloud Communications industry

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TurboSMS has been operating in Ukraine since 2006 and since 2013 it has been part of the Mobizon group of companies with offices in Ukraine, Kazakhstan and Germany. We are a Viber and SMS messaging service with the ability to send via web interface and connect via HTTP API. We will be glad to cooperate and ready to offer our customers quality service.

Viber and SMS messaging service provider with web interface and via API

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SMS-Center was founded in 2003, providing a professional transfer service for Viber, SMS and other types of messages with a simple integration through API by HTTP, SOAP, SMTP and SMPP, allowing customers to use developed plugins and ready-made libraries in 18 languages of programming. Direct connections to operators and providers allow sending messages without delay, anywhere in the world. Clients' data is stored securely on company servers with a high degree of confidentiality. The system for countering DDos is configured on servers. The main data center complies with the Tier III + class.

SMS Centre provides a professional omni-platform for business tasks

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MessageBird’s platform allows businesses to send and receive messages, automate communication flows, and delight customers. Giving your business a standardized workflow to send, read, and respond to every message, the MessageBird platform enables marketers to build messaging-based nurture journeys, sales teams to seamlessly engage leads as rapidly as you get them, and support teams to help your customers on the communication channels, like Viber, they prefer to use. Each of these efforts can be enhanced and automated with our drag-and-drop tools and AI powered insights and responses.

Omnichannel communication platform for modern businesses to delight customers

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M-STAT&nbsp; has been a major technology provider specializing in Mobile Business Messaging Services and Native Applications for more than two decades. We offer high-quality and innovative services to companies and brands that want to have direct and effective communication with their audience.In the field of Business Messaging, we have embraced a holistic approach providing a cutting-edge Messaging platform that offers multiple channels such as SMS, Viber, E-mail, Push Notifications, RCS, and Chatbots. Messaging services have been designed &amp; developed internally by the specialized R&amp;D department.Our long experience in the industry, paired with active listening to the customers' needs, has been instrumental in our quick response to the latest global market requirements.We are proud to serve our clientele all around the globe!

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

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The Mobile Banking and Internet Banking platforms developed by F1Soft are currently used by over 90% of the banks in Nepal serving in excess of 16M people. The systems contribute to nearly 80% of the total digital payments in Nepal.&nbsp;The company’s efforts in FinTech innovation have been duly recognized by various national and international bodies including the 2014 International Business Awards (Bronze), 2013 FNCCI Service Excellence Award and the 2012 Red Herring Top 100 Asia Award. In 2017, F1Soft was recognized as Nepal’s Highest Tax Payer (IT Sector) by the Government of Nepal. F1Soft have developed various services such as BankSmart, Foneloan, Fonesavings, bankXp, fonepoints, expressbanking, ccms, Quickbhuktani, Viber banking.

Providing mobile services to banks and financial institutions in Nepal

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CHEQ allows you to level up your internal communications on Rakuten Viber without launching a dedicated IT system in a structured, controlled, and secure manner. We offer an easy-to-operate communication tool for the management, and an easy-to-understand self-service platform for workers, should they be in the office or deskless. Streamline your internal processes by providing a self-service knowledge-base and admin tool. Live analytics provide instant and regular data-based feedback on your company according to certain topics, to analyze your employees’ behavior in a structured manner effortlessly.

Optimised two-way communication between management and employees

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Talk-A-Bot aims to automate and monetize business to human communication. Companies already spend too much time and money on recurring, repetitive communication tasks. We believe that human capital is the most valuable asset of any corporation, as only people can conduct creative tasks. By automating communication, we turn digital business conversations into secure, app-like services for both customers and employees. By creating meaningful conversations, we change your company’s internal and external communication to a fast, effective and a simply better experience.

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

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SMS traffic is one of the biggest companies on the business communication market in Russia and CIS. Our platforms have sent more than 17 billion messages for the year 2020. SMS Traffic is member of GSM Association and official partner of mobile operators, Rakuten Viber, Mail.ru Group. The company has 3 solutions: 1. SMS Traffic platform is our major solution. It is an SMS Hub that supports all popular protocols, high load and security data.&nbsp; 2. Smart Delivery is a multichannel platform for communication via SMS, Messengers and Social networks 3. Smart Connect is a conversational platform which helps business to interact with their audience &nbsp;

One of the biggest companies on the business communication market in Russia and CIS

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South Telecom is a Digital Service Provider (DSP) that develops and sells advanced technology products and business solutions. We focus on B2B products and have worked with multinational corporations, banks, and finance companies. Our solutions include: WorldfonePBX, An IP PBX that offers a modern, feature-rich IP exchange for businesses Worldfone4X, an omnichannel contact centre that allows users to manage customer journeys through a single interface WorldfoneCall bot services, a self-service customer service option that uses voice interaction, AI, and call/IVR integration, WorldfoneVideoCall Combines an omnichannel contact centre with AI features like face matching, eKYC, and voice biometrics.

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

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zMessenger is a specialized “data driven” digital marketing Agency that helps you to adopt “personalized” marketing communications using consumer data.

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Sinch helps you build valuable relationships by treating customers like friends. Design hyper-personalized conversational messages with customer data, and connect with customers when they want, on the channel they prefer. When you speak directly and meaningfully through trusted channels, everyone wins! Whether you’re looking for the direct utility of a text message, or the immersive experience of personalized video or rich mobile pages, Sinch has the tools you need. Engage successfully with your customers on their terms - creating more trust and more revenue.

A global cloud communications platform for all your mobile marketing needs

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Blue Planet is a leading in mobile application company in Myanmar specializing on providing Value Added Services (VAS) for various telecom operators, enterprises and content providers alike to render exquisite and innovative services in a very cost effective way. We believe in providing the highest quality solutions in a very simplified way.

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Routee offers a versatile and user-friendly API that transforms any business into a potential marketing powerhouse, adopting ML (machine learning) and AI (artificial intelligence) disciplines, integrating with all major eCommerce, websites, or CRM suites, and leveraging SMS, Viber, Voice, push notifications, and all popular communication channels.

Next-gen CPaaS with Web & Cloud API services for marketing automation

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Devino Telecom is a recognized industry expert in providing personalized communications with our customers. We have a direct connection to most of the leading mobile operators in Russia, CIS and Europe. We are the accredited representatives of Viber, VK and OK messenger services and an associate member of the global industry union - GSM Association. The infrastructure capabilities on delivery speed and service reliability are achieved through use of high-tech equipment and implementation of our own unique solutions.

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Gain access to BOLD. BY MACROKIOSK enterprise solutions platform to acquire, grow and retain customers with omnichannel communication, multichannel payment, analytical engagement CRM and actionable marketing. MACROKIOSK serves over 5000 customers from 37 countries across 24 industries with more than two decades of extensive knowledge, experience and coverage across Asia.

Enterprise solutions platform for communications, payments, CRM and marketing

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yellow.ai is the world's leading Conversational AI and CX Automation Platform, enabling on-demand, hyper-personalised customer experience at scale for large brands. The company offers enterprise-grade, omnichannel chat and voice bots, weaving in the best of AI and Human intelligence to deliver highly differentiated and elevated customer experience for sales, marketing, commerce, and internal business support.

Leading Conversational AI and CX Automation Platform

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Operating since 2008, Rapporto LLC is one of the first and biggest aggregators in the Russian telecommunications market. Its business started with the development of software for mobile operators and content providers and now has its own technical platform with a service availability level of 99.8%. Rapporto provides a wide range of solutions for businesses to reach out to their customers existing and new, providing services for the retail and financial sector, state institutions, and banks.

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Crowdpolicy provides digital transformation, engagement and crowdsourcing services. The company is the developer and exclusive distributor of FintelioX (open banking, fintech suite),&nbsp; the botakis.com platform (implementation of AI chatbots and virtual assistants) and Crowdapps - CityΟΝ (smart cities and government sector mobile first digital governance services). Crowdpolicy has also implemented various open innovation initiatives including innovation labs, crowd hackathons and accelerator programs in the fields of smart cities, fintech and insurtech, energy, agrifood supporting an innovation network of 400 teams - startups and 5000 developers.

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

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As a GSMA-certified and accredited Swedish mobile operator since 2001, we have extensive expertise in the A2P mobile messaging space. Our innovative proprietary systems have attracted major global brands to deliver their traffic using Fortytwo’s solutions.With over 20 years of experience, we offer tailored customer engagement solutions that bridge the gap with clients. With dedicated Account Managers and a 24x7 customer service team, Fortytwo ensures the customer remains at the heart of Fortytwo.Partner with us to enhance your brand's mobile engagement strategy and achieve unparalleled client connection.

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

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Sparrow SMS is a Leading Bulk SMS provider in Nepal and Global Enterprise Messaging.. As a trusted name in the industry, Sparrow SMS is known for delivering the broadest reach in customer communication through a robust and easy-to-use messaging platform. Businesses rely on Sparrow SMS for its reliable connectivity and seamless integration, ensuring their messages are delivered promptly and efficiently. With Sparrow SMS, companies can enrich their communication strategies by leveraging multiple channels, including SMS, Viber, and others. This multi-channel approach allows businesses to engage with their customers in a more personalized and impactful manner. Whether it's for marketing campaigns, customer notifications, or transactional messages, Sparrow SMS provides the tools and support needed to optimize customer interactions and drive business growth.

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

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BulkGate helps your business communicate with customers via SMS, Viber, and other channels. Our products and solutions will strengthen your business and open up new opportunities for you to build strong customer relationships. You can seamlessly connect your software or application to BulkGate using many different APIs and integrations or use our all-in-one web portal.&nbsp; Our platform allows you to promote, notify, and interact with your customers anywhere in the world in a cheaper, faster, and more reliable way.

Multichannel messaging platform for successful business communication

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Rasayel is a simple, reliable omnichannel platform for businesses to connect all of the social messaging channels your customers are using. You can consolidate all your customer communication in one place and you’ll never miss a message, no matter the channel. Communication lies at the heart of all human interactions, and businesses are all about humans. We built Rasayel to help your business succeed in solving &nbsp;communication problems and to connect with your customers on a deeper level.

Omnichannel platform for customer support teams

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