CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Rakuten Viber visited Vietnam to meet with local journalists, brands, and partners and announce the launch of new initiatives to strengthen ties with users and businesses in the country. At the events with media and brands in Hanoi, the company unveiled its strategy to support local communities with innovative and secure communications solutions.&nbsp;A key focus for the company, which has been in the market for several years,&nbsp; is to provide Vietnamese users and brands with innovative products and features that resonate with their daily needs. Rakuten Viber is already collaborating with multiple government services and over 100 leading brands across sectors including telecommunications, financial technology, and aviation.&nbsp;<h4 style="text-align:justify;"> App usage is growing in Vietnam, based on advanced security features</h4> Each month, Vietnamese Viber users send 474 million messages, make 16 million calls, and exchange 36 million pictures on the app. Usage numbers continue to grow and are primarily driven by highly dynamic working professionals, with the majority living in big cities and 67% aged 25 to 50. The app provides them with new intuitive tools to organize and summarize chat messages, enhancing their productivity.Rakuten Viber also provides users with peace of mind by offering end-to-end encryption for all private and group chats as well as private calls. Messages are never stored on Viber’s servers, and connections are secure and HTTPS-only, keeping the user experience safe. This is crucial as security is a growing concern in Vietnam, with 32,265 cyber attack attempts reported in Q1 2024 by the Information Technology and Cyber Security Monitoring Center of Vietnam. Rated among the top three messaging apps for security by the European consumer organization <a href="https://www.test.de/Messenger-Apps-im-Vergleich-4884453-0/">Stiftung Warentest</a>, Rakuten Viber also uses encryption in transit for brand-user chats. These high security standards give users and brands a unique opportunity to communicate with each other in a safe space.&nbsp;<h4 style="text-align:justify;"> Trusted and targeted communications for businesses</h4> To further enhance the security of these user interactions, Rakuten Viber recently introduced a secure way for brands to safely share activation passwords (OTP codes). Rakuten Viber will also launch ‘enhanced-protection messages’, which verify that a recipient's number is not connected to fraudulent activity. This feature will be available to Vietnamese brands by Q1 2025 and is especially useful for banks, financial institutions, and companies dealing with sensitive information.Vietnamese brands also benefit from Viber for Business, a suite of solutions to build tailored customer journeys within the app. These include Viber Advertising to reach and engage target audiences, and Viber Rich Business Messaging for secure and cost-effective one-to-one communication between brands and users. Viber Business Calls provide an ‘in-app call center’ that is accessible and free for customers from anywhere in the world, helping brands create a better customer experience. In Vietnam, key industries using these solutions are travel and hospitality, retail and e-commerce, finance, real estate, logistics, and transportation. During the presentations, the Rakuten Viber team showed how to use Viber for Business to elevate the brand's mobile marketing strategy.“Vietnam is one of the most developed countries in the world when it comes to smartphone usage, and messaging is a crucial element of day-to-day communications”, says David Hoang, Business Development &amp; Sales Manager for Vietnam at Rakuten Viber. “We look forward to working closely with consumers and businesses in Vietnam, to create an experience that is built on a maximum of security and brings value to both with innovative solutions. These help users to communicate freely and safely, and businesses to engage efficiently and securely with them.”&nbsp;<figure class="media"><oembed url="https://youtu.be/d1LO7QzIJrs"></oembed></figure>

Global app goes local: Recap of Rakuten Viber events in Vietnam

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