CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Connecting businesses with their customers on Viber, powering secure, private interactions 

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

Expert customer engagement and A2P mobile messaging solutions with over 20 years of experience

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

<p style="text-align:justify;">Security and data protection are among the top priorities for any business today - and a dealbreaker for most customers. In fact, <a href="https://iapp.org/resources/article/consumer-perspectives-of-privacy-and-ai/" target="_blank" rel="noopener noreferrer nofollow">68% of consumers globally </a>are either somewhat or very concerned about their privacy online.</p><p>Without efficient and <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-launches-new-security-solutions-for-businesses/">effective security solutions</a>, businesses are at risk of costly data breaches and leaks. While customers risk being exposed to identity theft and compromised accounts.</p><p>That’s why Rakuten Viber has recently introduced a new verification message option - to help businesses build secure, trustworthy interactions with their customers.</p><p>Read on to learn what Viber Verification Messages are, how brands can use them, and the benefits of sending these message types on one of <a href="https://www.forbusiness.viber.com/en/blog/post/rakuten-viber-achieves-soc-2-type-2-certification/">the most secure super apps globally</a>.</p><h2 style="text-align:justify;">What are Viber Verification Messages (OTP)?</h2><p>Viber Verification Messages are <a href="https://www.forbusiness.viber.com/en/business-messages/">business messages</a> that enable brands to authenticate customers by sending them a one-time password (OTP).&nbsp;</p><p>To help simplify the authentication process, we’ve created <strong>verification message templates in 33 languages</strong> that enable brands to send one-time passwords in seconds. And customers can complete the process just as fast.</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_verification_message_elements_fc39576b5c.png"><figcaption><i>Viber Verification Message (OTP) elements</i></figcaption></figure><p>Powered by high-security solutions on the backend, brands can use Rakuten Viber’s templates to simplify onboarding, shopping, and banking processes in a single app, while keeping all personal information safe. All they have to do is fill in text and numbers in the template and language of their choice.</p><p>In essence, using Rakuten Viber to send one-time passwords helps brands set up an <strong>uninterrupted, secure authentication process </strong>with pre-approved localized templates that increase efficiency, security, and conversions.</p><h2 style="text-align:justify;">Viber vs traditional SMS verification: What’s the difference?</h2><p>When it comes to authentication solutions, traditional SMS has made a name for itself in the one-time password space. However, as practical as SMS is, it lacks the key features Rakuten Viber offers to turn basic security transactions into a <strong>seamless branded experience.</strong></p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_verification_message_vs_sms_otp_message_24083fdd2a.png"><figcaption><i>Viber Verification Message vs SMS OTP message feature comparison</i></figcaption></figure><h3 style="text-align:justify;">Fast and simple authentication</h3><p>Initially, customers would receive a plain text message with their one-time password, which they would need to remember or struggle to copy and paste. Now, they can easily copy their password with the click of a button, speeding up the process and minimizing their frustration.</p><p>And if you’re wondering how fast is “fast”, Viber Verification Messages can be sent <strong>within seconds</strong> - a much shorter time-to-live (TTL) than other message types.&nbsp;</p><h3 style="text-align:justify;">Branded experiences</h3><p>One-time passwords sent via SMS often arrive in a generic message thread, without a company logo or name. This can raise concern and caution among customers since they can appear as spam at first glance, especially if they are unexpected.&nbsp;</p><p>With a verified and branded Rakuten Viber business account, one-time passwords are received in a verified business chat that is customized with brand elements, such as colors and a logo. This reassures customers that the message is coming from the right business, minimizing hesitation and increasing trust.&nbsp;</p><h3 style="text-align:justify;">Advanced security options</h3><p>Using Rakuten Viber, businesses can ensure their sensitive information stays protected through message encryption and sender verification checks.&nbsp;</p><p><strong>Viber SecurePlus</strong> <strong>Messages</strong>, for example, are business messages that unobtrusively check a recipient’s phone number to confirm it’s not flagged for potential fraudulent activity, and only deliver your one-time passwords when the recipient has been verified. Brands can also add on additional layers of security, such as:</p><ul><li>specific user checks</li><li>account activity checks</li><li>account activation/deactivation checks</li><li>device replacement checks</li></ul><p>Put simply, an SMS OTP message gets the job done but a Viber Verification Message integrates security into an end-to-end journey in one place.</p><h2 style="text-align:justify;">How Rakuten Viber improves authentication for customers</h2><p>By using Rakuten Viber, brands can enhance user trust, reduce friction during the authentication process, and improve overall security.</p><p>In practice, when a customer initiates the OTP process, they will receive their password as a Viber Business Message delivered to a dedicated Business chat inbox, and will simultaneously receive a push notification in their notification bar or lock screen.&nbsp;</p><p>The message will include a “copy” button which the customer taps to copy the password to their clipboard and paste on the website or in the app. Alternatively, if they don’t want to leave the website or app screen, they can copy and paste the password directly from the push notification.</p><p>Both options offer users an easy and convenient way to complete their authentication process, eliminating friction and increasing customer satisfaction.</p><figure class="image"><img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/viber_verification_message_in_practice_3001366ac9.png"><figcaption><i>Example of receiving a Viber Verification Message in-app and as a push notification</i></figcaption></figure><h2 style="text-align:justify;">How to get started with Viber Verification Messages</h2><p style="text-align:justify;">If you already have a Rakuten Viber business account, the process of sending an OTP message is simple. Once our <a href="https://www.forbusiness.viber.com/en/messaging-partners/">messaging partner</a> of your choice updates the Rakuten Viber API, you will be able to unlock the verification message features. Reach out to your messaging partner or your Rakuten Viber Account Manager to learn more.</p><h3>Don’t have a Rakuten Viber business account?</h3><p style="text-align:justify;">If you want to start using verification message templates but don’t have a Rakuten Viber business account, you can talk to our experts or <a href="https://www.forbusiness.viber.com/en/messaging-partners/">explore our partner page</a> to get started.</p><h3 style="text-align:justify;">I’m a messaging platform provider, what do I do?</h3><p style="text-align:justify;">If you’re a <strong>messaging platform provider</strong> that wants to facilitate the one-time passwords brands send on your platform, simply integrate the <strong>latest version of our API </strong>and the verification message templates feature will be available to your clients. If you have any questions, please reach out to your dedicated Rakuten Viber Account Manager.</p>

How to use Rakuten Viber as an OTP channel

Learn more about Viber Verification Messages and why brands should use them to send one-time passwords (OTP) to customers

How to use Rakuten Viber as an OTP channel

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