prefer to chat with a business when looking for answers to simple questions
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Let them shop
Automate customer support
Make your brand stand apart with these unique Viber Chatbot features.
Set up a welcome message for when a user opens your bot for the first time to facilitate their onboarding and start the discussion.
Automate your user flow
Create your own custom user keyboard with buttons tied to predefined actions and achieve more streamlined customer interactions, higher engagement, and faster response time.
Personalise down to the letter
Tailor the chatbot’s look and feel with logos, buttons, custom colors, and themes to suit your brand identity and make the Viber chatbot instantly recognizable.
Get rich media quick
Cards, carousels, GIFs, emoji, and stickers bring the chatbot’s messages to life, making them more dynamic, immersive, and attention-grabbing.
One-to-one or one-to-many
A Viber chatbot gives you the option of messaging many subscribers simultaneously. Define a target audience within your subscriber base and message them.
Send birthday greetings, offer seasonal coupons, and more.
Stand out from the crowd
After release, contact the Viber team to make your bot visible and searchable.
Users will find it by typing its name on the Chats screen. Promote your chatbot on your own marketing channels and take advantage of Viber ads and sticker packs to attract new users.
Enabling our native payment capabilities in your chatbot will let subscribers purchase your products without leaving the Viber app.
Compatible with Apple Pay, Google Pay, and local alternatives, it's a seamless, simple, and secure way to pay.
Set up multiple campaigns to track the status of your messages (e.g. delivered, read, expired) and be notified when a user joins your bot for the first time or unsubscribes.
You can create and publish your chatbot on Viber for free. Make your service available 24/7
and provide automated replies to your customers with free session messages — or
strike up a conversation with your subscribers, using chatbot-initiated messages.
Chatbot session messages
Message exchanged between the chatbot and its subscribers during a conversational session.
Message sent by the chatbot owner to its subscriber to engage in a conversation with them.
As the first message your chatbot sends to a new subscriber, a welcome message is free and doesn’t count towards the monthly limit. Use it to introduce the chatbot, familiarize the user with your chatbot’s UI and features, give information, and encourage the user to interact with the chatbot.
A 24-hour Chatbot session starts whenever a subscriber messages the chatbot. After 24 hours, the session terminates automatically. The next time a subscriber messages the chatbot, a new session starts.
To send more than 10,000/month, you will need to set up billing for your Chatbot by signing Viber’s Chatbot Commercial Terms and providing a prepayment that will act as your account’s balance. Once the billing is set up, you will be able to exceed 10,000 messages limit. Viber will bill you for the billable traffic at the end of each month to maintain your positive balance in our system.
The rate applied to each chatbot-initiated message depends on the phone number with which the subscriber you’re messaging is registered on Viber.
You can create a chatbot yourself — just follow these three easy steps below. Alternatively, speak with our Messaging Partners who can help you build your chatbot.
Visit the Viber Admin panel and provide key information: name and avatar, unique URL, category and subcategory, as well as general information about the chatbot. Receive your unique access key (token), which will enable you to connect your chatbot to our Viber API.
Configure the logic of the chatbot yourself using our Viber API guidelines or with the help of external developers. Use the token to connect the chatbot to the Viber API.
Once you have launched your chatbot, get in touch with the Viber team to make it searchable and verified for increased visibility. Take advantage of our advertising solutions to extend your reach to new segments.
If you have questions or don't know where to start, drop us a message, and our team will get back to you.