Viber Chatbots


3 out of 4 customers

prefer to chat with a business when looking for answers to simple questions

by 2025
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business-to-customer interactions by chatbot will reach


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the value of global chatbot economy will hit

$1,25 billion

Stay in touch with your customers

iconOpen for business 24/7

Send updates


Let them shop


Automate customer support

Future-proof your business

with a Viber Chatbot

Make your brand stand apart with these unique Viber Chatbot features.



Set up a welcome message for when a user opens your bot for the first time to facilitate their onboarding and start the discussion.

Automate your user flow

Automate your user flow

Create your own custom user keyboard with buttons tied to predefined actions and achieve more streamlined customer interactions, higher engagement, and faster response time.

Personalise down to the letter

Personalise down to the letter

Tailor the chatbot’s look and feel with logos, buttons, custom colors, and themes to suit your brand identity and make the Viber chatbot instantly recognizable.

Get rich media quick

Get rich media quick

Cards, carousels, GIFs, emoji, and stickers bring the chatbot’s messages to life, making them more dynamic, immersive, and attention-grabbing.

One-to-one or one-to-many

One-to-one or one-to-many

A Viber chatbot gives you the option of messaging many subscribers simultaneously. Define a target audience within your subscriber base and message them.

Send birthday greetings, offer seasonal coupons, and more.

Stand out from the crowd

Stand out from the crowd

After release, contact the Viber team to make your bot visible and searchable.

Users will find it by typing its name on the Chats screen. Promote your chatbot on your own marketing channels and take advantage of Viber ads and sticker packs to attract new users.

Easy payment

Easy payment

Enabling our native payment capabilities in your chatbot will let subscribers purchase your products without leaving the Viber app.

Compatible with Apple Pay, Google Pay, and local alternatives, it's a seamless, simple, and secure way to pay.

Measure success

Measure success

Set up multiple campaigns to track the status of your messages (e.g. delivered, read, expired) and be notified when a user joins your bot for the first time or unsubscribes.

Viber Chatbot pricing

You can create and publish your chatbot on Viber for free. Make your service available 24/7 
and provide automated replies to your customers with free session messages — or 
strike up a conversation with your subscribers, using chatbot-initiated messages.

Messages exchanged in a chatbot fall into two categories:
<p>Chatbot session messages</p>

Chatbot session messages

Message exchanged between the chatbot and its subscribers during a conversational session.

All messages exchanged between the chatbot and its subscribers during a session are completely free.
<p>Chatbot-initiated messages</p>

Chatbot-initiated messages

Message sent by the chatbot owner to its subscriber to engage in a conversation with them.

Each Viber Chatbot receives 10,000 free chatbot-initiated messages per calendar month.

As the first message your chatbot sends to a new subscriber, a welcome message is free and doesn’t count towards the monthly limit. Use it to introduce the chatbot, familiarize the user with your chatbot’s UI and features, give information, and encourage the user to interact with the chatbot.

What’s a Chatbot session?

A 24-hour Chatbot session starts whenever a subscriber messages the chatbot. After 24 hours, the session terminates automatically. The next time a subscriber messages the chatbot, a new session starts.

How can I send more than 10,000 chatbot-initiated messages per month?

To send more than 10,000/month, you will need to set up billing for your Chatbot by signing Viber’s Chatbot Commercial Terms and providing a prepayment that will act as your account’s balance. Once the billing is set up, you will be able to exceed 10,000 messages limit. Viber will bill you for the billable traffic at the end of each month to maintain your positive balance in our system.

How much does a chatbot-initiated message cost?

The rate applied to each chatbot-initiated message depends on the phone number with which the subscriber you’re messaging is registered on Viber. 

How to start with a Viber chatbot

You can create a chatbot yourself — just follow these three easy steps below. Alternatively, speak with our Messaging Partners who can help you build your chatbot.

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Visit the Viber Admin panel and provide key information: name and avatar, unique URL, category and subcategory, as well as general information about the chatbot. Receive your unique access key (token), which will enable you to connect your chatbot to our Viber API.

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Configure the logic of the chatbot yourself using our Viber API guidelines or with the help of external developers. Use the token to connect the chatbot to the Viber API.

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Once you have launched your chatbot, get in touch with the Viber team to make it searchable and verified for increased visibility. Take advantage of our advertising solutions to extend your reach to new segments.

Need assistance?

If you have questions or don't know where to start, drop us a message, and our team will get back to you.

Discover how brands have succeeded with Viber Chatbot