CM.com is global leader in cloud software for conversational commerce

AI & Chatbots + Omnichannel platform for customer service in messengers

Leading omnichannel communication provider

End-to-end integrated software, internet, mobile and hardware solutions

Communicate with your clients via Viber Business Messages, SMS, E-mail, Chatbot and other channels.

Customized bot development and analytics tools

Optimizing communication channels, from businesses to customers

IMEDIA is operating in the field of providing value-added services on telecommunications platforms.

Omnichannel Messaging Platform for effective marketing communication

Communications APIs, unified communications and contact centers

Providers of Cloud Communication Platforms (CPaaS) for Enterprises, OTT players & Telecom operators

Strengthen your position with Viber messaging for better business with your customers

CPaaS empowering businesses to communicate with customers using messaging, video and voice solutions

Making communications and communities for brands: B2C & D2C messaging, chatbots, campaigns

Creating chatbots that people actually love!

Software development company from UI/UX & Design to product development and IT consulting

Software development company specialising in web, mobile, chatbot and tech consulting

Designing and executing integrated digital, analytic and marketing solutions

Communication platform to keep in touch with your frontline employees

User-friendly chatbot builder for popular messengers, without programming knowledge

Custom chatbot developer with a focus on informative, communicative, awareness and E-commerce

Infobip is a global leader in omnichannel communication

Integrated solutions provider from advertising sales, marketing, branding to production

360 agency building Viber chatbot solutions

International messaging service provider for mobile operators and enterprises worldwide

Hybrid Chat, Conversational Marketing and Customer Automation

Grow your audience, engage your customers, automate your messages - across multiple channels

Platform to automate marketing, ecommerce, service operations and support in messengers

#1 Ukrainian Telecom Operator with over 25 million subscribers

Viber's #1 Business Messaging partner in the Philippines

Omnichannel solution provider in the Cloud Communications industry

Viber and SMS messaging service provider with web interface and via API

SMS Centre provides a professional omni-platform for business tasks

Omnichannel communication platform for modern businesses to delight customers

Οmni Channel Business Messaging Specialists of real-time, one-to-one & two-way communication

Providing mobile services to banks and financial institutions in Nepal

Optimised two-way communication between management and employees

Enterprise chatbot provider with high-end AI and cross-industry communication know-how

One of the biggest companies on the business communication market in Russia and CIS

We offer digital tools: SMS, OTT, Virtual PBX, CRM, AI BOT, Contact Center

A global cloud communications platform for all your mobile marketing needs

Next-gen CPaaS with Web & Cloud API services for marketing automation

Enterprise solutions platform for communications, payments, CRM and marketing

Leading Conversational AI and CX Automation Platform

Digital transformation and engagement services, AI chatbots, smart cities and fintech applications

SparrowSMS: Leading Bulk SMS provider in Nepal and Global Enterprise Messaging

Multichannel messaging platform for successful business communication

Omnichannel platform for customer support teams

Removing communication complexities, so you can succeed.

Founded in 2006, Logate in Podgorica delivers IT solutions for telecoms and banks

Global communications platform for messaging, verification, and fraud prevention

We offer digital transformation services and global vendor software solutions

URBO is B2B SaaS company for the creative and recreational industries

Messente: Messaging partner for companies who want to send business-critical messages at scale

Omnichannel messaging provider for business communication

First in AI and c-commerce, we provide innovative messaging solutions

A holistic messaging and digital agency for messaging solutions

Largest A2P multi-channel messaging platform in the Philippines

SMSBAT is a group of companies that develops and implements modern digital marketing solutions

Communication platform helping brands build connected customer experiences.

Automate sales, marketing, and support with Terra's smart AI technology

A Leading telecom company, GSMA certified Voice carrier and SMS hub, MEF & ITU member

Omnichannel business messaging platform for marketing, sales & support

Multichannel messaging platform for business communication

Digital Solution Provider, Chatbot development and Customer support

Omnichannel platform with built-in phone, webchat, email, tickets, etc.

Creating OS and application software for business digitalization

Corporation in technology and international business, telecommunication and information solutions.

Different Solutions for different ways of communication

A leading service provider in Myanmar's TMT (Telecom, Media, and Technology) industry since 2003

Digital enabler, specialized in Chatbots, Messaging and Engagement

Omnichannel communication platform for business messaging globally

Operating globally through telecom partnerships, providing tailored messaging solutions and support

Expert in reaching, engaging, and retaining the right audience

Swift Technology specializes in Fintech, Vas SMS & custom software dev

Ommichannel platform to communicate worldwide

Seamlessly integrate GenAI agents and live support for superior CX

WayMore Marketing Intelligence Suite helps marketers achieve their goals.

Develop omni-channel messaging campaign through Viber, RCS, What's Up

The Globally Connected Customer Engagement Platform

We provide SMS A2P to Apac pacific region and fintech solution

Top 3 Mobile Marketing agency in Vietnam, offering fast, diverse solutions

Enable novel customer experiences with Generative AI chatbots

Build the future communication for global mobile operators and enterprises

Custom software solutions, staff augmentation, R&D and MVP development

klink.cloud is a leading omnichannel customer engagement platform provider

Smicos: AI-powered chatbot to boost sales, streamline management, and more.

Positive specializes in IT solutions, complex AI assistants, and chatbots

Nikita Mobile LLC is a leading mobile marketing and e-commerce company

Enterprise-grade Conversational AI for seamless customer messaging

Infosintez: Integrated platform for SMS, Viber, email, and chatbots, chat center

As the second half of the year kicks off, so does the busiest season for customer engagement: back-to-school campaigns, Black Friday, and the holiday shopping rush are just around the corner.<a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-updates-may-2026/">Earlier this year</a>, we focused on strengthening the foundation of your customer communications, including the launch of Transactional Message Templates (now mandatory for all transactional traffic as of July 15th) for more secure, scalable messaging.Now, we're shifting focus to helping you build richer, more engaging customer experiences.Here's what's new this month:<ul><li>Simplified template management: search by name for faster, easier template handling</li><li>Richer content delivery: support for GIFs and new image ratios</li><li>Better conversations: increased character limit for Quick Replies and Custom URLs for buttons and images</li><li>Enhanced user experience: in-message Translation, Tap &amp; Copy, and OTP Auto-copy</li></ul><figure class="media"><oembed url="https://www.youtube.com/watch?v=2zNSRNKkiyw"></oembed></figure><h2>Simplified Templates management</h2>Find transactional templates fasterWith <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/transactional-message-templates/">Transactional Message Templates</a> now mandatory as of July 15, 2026, managing them at scale matters more than ever.You can now search approved templates by name on Business Messages Partner Portal (CAMP), making it faster to manage templates so you can spend less time searching and more time delivering messages that matter.<h2>Richer content</h2><h3>Bring campaigns to life with GIFs</h3>Animated content is one of the best ways to capture attention, which is why Business Messages now support GIFs!Any message format that supports images now supports GIFs as well, (excluding Viber Carousel Messages), giving brands another way to make campaigns more dynamic and engaging.Whether you're announcing a seasonal promotion, launching a new product, or celebrating a milestone, GIFs help your messages stand out.<video class="video" controls="" width="500px">
 <source src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/Viber_Business_Messages_GIF_announcement_Aug_2026_3cabab360d.mp4" type="video/mp4">
 </video><h3>More image formats, more creative freedom</h3>Today's marketing creatives are built for multiple channels, and that means supporting a range of image formats too.In addition to the existing square (1:1) format, Viber Business Messages now support:<ul><li>Portrait (9:16): ideal for mobile-first experiences</li><li>Landscape (16:9): perfect for banners and wide-format visuals</li></ul>These new aspect ratios are supported across all image-enabled Business Message types (7, 107, 8, 108, 207, 307, 208, 210), letting you reuse existing campaign assets without additional redesign. <img src="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/1920x1080_a59b4a33a1.png" alt="1920x1080.png" srcset="https://env-stage-hosting.s3.eu-central-1.amazonaws.com/thumbnail_1920x1080_a59b4a33a1.png 245w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/small_1920x1080_a59b4a33a1.png 500w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/medium_1920x1080_a59b4a33a1.png 750w,https://env-stage-hosting.s3.eu-central-1.amazonaws.com/large_1920x1080_a59b4a33a1.png 1000w," sizes="100vw" width="1920" height="1080">NOTE: This feature will be released in August 2026.<h2>Better conversations</h2><h3>More flexible Quick Reply Messages</h3>Quick Reply Messages (formerly Viber List Messages) make conversations faster and more intuitive by letting customers choose from up to 10 predefined responses.To make conversational journeys even more flexible, we've increased the maximum text length for Quick Reply options from 80 to 1,000 characters.This gives businesses more room to add context, guide customers through more complex journeys, and create smoother conversational experiences.<h3>Custom Image and Button URLs Now Available</h3>Customers interact with your messages in different ways, depending on where they are in their journey. Some want to learn more and explore product details, while others are ready to take action and make a purchase.Businesses can now assign different destination URLs to images and buttons in selected Business Message types. This allows you to create customer journeys based on user intent:<ul><li>Image click: Direct customers to a product or information page to learn more.</li><li>Button click: Send high-intent users directly to checkout, registration, or another key action.</li></ul>By tailoring URLs to customer intent, you can create shorter conversion paths, gain deeper insights into campaign performance, and optimize your messaging strategy based on what drives the best results.<h2>Better user experience</h2><h3>Automatic in-app message translation</h3>Viber is available in 190 countries and supports 44 languages, making it one of the world's most global messaging platforms.To help businesses communicate more effectively with international audiences, users can now automatically translate Business Message content directly within the Viber app – leading to more accessible and personalized experiences, regardless of language.<h3>Recent enhancements you may have missed</h3>As you prepare your H2 campaigns, make sure you're also taking full advantage of these <a target="_blank" rel="noopener noreferrer" href="https://www.forbusiness.viber.com/en/blog/post/viber-business-messages-updates-may-2026/">recently released features</a>:<ul><li>Tap &amp; Copy: Customers can instantly copy coupon and voucher codes, tracking numbers, or other message content with a single tap, creating a smoother path to purchase.</li><li>OTP Auto-copy: Businesses sending one-time passwords through Viber can now offer an even faster authentication experience. OTP codes are automatically copied on Android devices, while iOS (26+) supports this functionality natively.</li></ul><h2>Stay tuned for more updates</h2>We'll be sharing more updates on our latest features and improvements in the coming months. Follow along so you don’t miss out.If you have any questions, feel free to reach out to your dedicated Account Manager.

New improvements to help you get ready for the upcoming shopping season. Learn more!

[August 2026] Viber Business Messages Updates

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